Managing Performance Improvement

by Lynne F. Baxter, Alasdair M. MacLeod

Overview

From TQM to Six Sigma and the Balanced Scorecard, there appears to be no end to the 'revolutionary' approaches proposed to improve business performance. However, on closer inspection, most new performance improvement approaches offer few differences from their predecessors.This thought-provoking book provides a critical perspective on the managemen

Product Details

ISBN-13:	9781134211647
Publisher:	Taylor & Francis
Publication date:	11/16/2007
Sold by:	Barnes & Noble
Format:	eBook
Pages:	208
File size:	634 KB

About the Author

Lynne F. Baxter is Senior Lecturer in Management Information Systems at The York Management School.

Alasdair MacLeod is an Honorary Research Fellow at Heriot-Watt University.

Table of Contents

1. Introduction Section 1: The Management Role in Performance Improvement 2. Leadership 3. The Relationship between Strategy and Performance Improvement 4. Performance MeasurementSection 2: Improvement as Damage 5. Superficiality 6. Considering the Gender Aspect to Involvement 7. Continuous or ‘Big Bang’ Improvement: Using the Analogy of the Body Section 3: Repair 8. Repair at an Individual Level 9. Repair at the Level of the Organization: The Contribution of External Frameworks 10. Conclusions

Editorial Reviews

"This is a realistic, rigorous and readable account of the issues organisations face in approaching performance improvement. It sheds new light on the improvement process, and deserves a wide readership among consultants, managers, and researchers."

— Dr. Steve New, Saïd Business School, University of Oxford

'In a world obsessed with performance and performance improvement, the authors bring a highly critical perspective to the topic. Every senior manager should read this book before embarking on any of the usual performance improvement initiatives so often recommended in standard texts or by consultants. No stone remains unturned in this book - TQM, Six Sigma, the Balanced Scorecard, BPR, Lean, and so on are all given the same treatment. This book is excellent and should be recommended reading on every MBA programme.' - Mike Simpson, University of Sheffield, Management School, UK

'Baxter and MacLeod's book goes well beyond most of the established texts on performance management by giving special consideration to the important aspects of strategy and improvement. It has a refreshing style that blends the historical, theoretical, and practical contexts while also drawing on useful case examples.' - David Bennett, Aston Business School, UK

From the Publisher