macOS Support Essentials 10.15 - Apple Pro Training Series: Supporting and Troubleshooting macOS Catalina

by Adam Karneboge, Arek Dreyer

Overview

macOS Support Essentials 10.15 - Apple Pro Training Series

The Apple-Certified Way to Learn

This is the official book for the macOS Support Essentials 10.15course and you can use it to prepare for the Apple Certified Support Professional (ACSP) 10.15 exam. It’s a top-notch primer for anyone who needs to support, troubleshoot, or optimize macOS Catalina, such as IT professionals, technicians, help desk specialists, and ardent Mac users. This is the only Apple Pro Training Series book that covers macOS Catalina. You’ll find in-depth, step-by-step instructions on everything from upgrading, updating, reinstalling and configuring macOS Catalina to configuring network services like the Content Caching service.

 

This book covers updated system utilities and new features in macOS Catalina, including Voice Control and other accessibility features, user privacy settings, notarized apps, Startup Security Utility, and the separation of the startup disk into a read-only APFS System volume and a read write APFS Data volume.

 

This book includes the following content:

• Authoritative explanations of underlying technologies, troubleshooting, system administration, and much more
• Focused lessons that take you step by step through practical, real-world tasks
• A Web Edition that provides the full text of the book online

 

The Apple Pro Training Series includes self-paced learning tools and is the official curriculum of the Apple Training and Certification program. After you complete this book, take the macOS Support Essentials 10.15 exam as a step towards becoming an Apple Certified Support Professional. Work through this book independently or attend a class at an Apple Authorized Training Provider or both to prepare for the exam.

 

To learn more, visit training.apple.com.

 

Also in the Apple Pro Training Series:

• Final Cut Pro X
• Logic Pro X

Product Details

ISBN-13:	9780136552215
Publisher:	Pearson Education
Publication date:	01/13/2020
Series:	Apple Pro Training
Sold by:	Barnes & Noble
Format:	eBook
Pages:	976
File size:	76 MB
Note:	This product may take a few minutes to download.

About the Author

Adam Karneboge has been an Apple Certified Trainer since 2003. Adam conducts technical training courses, and delivers consulting, deployment, and integration services to business, enterprise, and education clients.
Arek Dreyer has been an Apple Certified Trainer since 2002. Originally an expert in Sun Systems, Dreyer shifted his professional focus to Mac OS X shortly after it came out. President of Dreyer Network Consultants Inc., Arek has been delivering courses and providing training around the world, both in the classroom and at events like the Apple Channel Camp and the Macworld Conference and Expo. Dreyer also provides integration and troubleshooting services for his own customers and for Apple.

Table of Contents

• Installation and Configuration
• 1 Introduction to macOS
• 2 Update, Upgrade, or Reinstall macOS
• 3 Set Up and Configure macOS
• 4 Use the Command-Line Interface
• 5 Use macOS Recovery
• 6 Update macOS User Accounts
• 7 Manage User Accounts
• 8 Manage User Home Folders
• 9 Manage Security and Privac
• 10 Manage Password Changes File Systems
• 11 Manage File Systems and Storage
• 12 Manage FileVault
• 13 Manage Permissions and Sharing
• 14 Use Hidden Items, Shortcuts, and File Archives Data Management
• 15 Manage System Resources
• 16 Use Metadata, Spotlight, and Siri
• 17 Manage Time Machine Apps and Processes
• 18 Install Apps
• 19 Manage Files
• 20 Manage and Troubleshoot Apps Network Configuration
• 21 Manage Basic Network Settings
• 22 Manage Advanced Network Settings
• 23 Troubleshoot Network Issues Network Services
• 24 Manage Network Services
• 25 Manage Host Sharing and Personal Firewall System Management
• 26 Troubleshoot Peripherals
• 27 Manage Printers and Scanners
• 28 Troubleshoot Startup and System Issues