Library Security: Better Communication, Safer Facilities

by Steve Albrecht

Overview

Through the methods outlined in this book, Albrecht demonstrates that effective communication not only makes library users feel more comfortable but also increases staff morale, ensuring the library is place where everyone feels welcome.

Product Details

ISBN-13:	9780838913550
Publisher:	American Library Association
Publication date:	05/27/2015
Sold by:	Barnes & Noble
Format:	eBook
Pages:	165
File size:	2 MB

About the Author

Dr. Steve Albrecht is internationally known for his work on workplace violence prevention, and manages a training and consulting firm specializing in high-risk human resources issues, organizational security concerns, and work culture improvement. His many books include Tough Training Topics, Service! Service! Service!, Added Value Negotiating, Ticking Bombs: Defusing Violence in the Workplace (written in 1994 as one of the first books on this subject), and Fear and Violence on the Job. A retired San Diego Police reserve sergeant, he holds a doctorate in business administration, an MA in security management, a BS in psychology, and a BA in English. He is board certified in human resources, security, and employee coaching.

Editorial Reviews

10/15/2015
Libraries are public spaces that appear to be safe, quiet havens—yet library employees know that is not always the case. Veteran San Diego police officer Albrecht (Fear & Violence on the Job) presents common sense tips on library safety and security. He shows how good communication and effective customer service skills are keys to handling difficult patrons, such as those who respond angrily when having to pay late fees or feel entitled to break the rules. He also discusses specific situations, including how to deal with homeless substance abusers, abandoned children and seniors, and mischievous teens. For more threatening scenarios, the author offers suggestions on how library staff can keep themselves, their colleagues, and patrons safe, explaining how to respond to an active shooter or a person who is mentally ill. Handy checklists, sample security assessment surveys, and stress management techniques are also provided. VERDICT Both front line library staff and administration will find Albrecht's advice useful and practical, whether they work in a public, special, or academic institution. [See author Q&A on p. 97]—Donna Marie Smith, Palm Beach Cty. Lib. Syst., FL

Library Journal