Libraries Act on Their LibQUAL+ Findings: From Data to Action
Learn how other libraries are using LibQUAL+ data to improve their services and programsThis book focuses on the value of the 2002 LibQUAL+ survey data to help librarians provide better services for users. This unique work highlights the continued efforts of participating libraries that used this Web-based marketing instrument to assess and evaluate their service quality, resource allocations, staffing, technology, and policies. Library professionals dealing withor interested inlibrary service quality assessment will benefit from the practical examples and graphical representations found in this vital book.With Libraries Act on Their LibQUAL+ Findings, you will gain a better understanding of how to use your LibQUAL+ data to identify opportunities to improve your services and programs, initiate further data exploration, and identify those areas of your library which need change. In times of budget reductions, the information in this book will show you how to better demonstrate to your patrons, community, and government agencies the value of the investment in library staff and resources. Enhanced with charts, graphs, tables, and figures, this text will help your library smoothly evolve with your patrons’ expectations and needs.Libraries Act on Their LibQUAL+ Findings: From Data to Action covers several important topics, including:
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- the LibQUAL+ survey instrumentwhat it is and how it works
- library service quality and user perceptions of library service quality
- peer comparisons and benchmarking
- qualitative and quantitative data analysishow to read your findings
- strategic planninghow to use your findings
Libraries Act on Their LibQUAL+ Findings: From Data to Action
Learn how other libraries are using LibQUAL+ data to improve their services and programsThis book focuses on the value of the 2002 LibQUAL+ survey data to help librarians provide better services for users. This unique work highlights the continued efforts of participating libraries that used this Web-based marketing instrument to assess and evaluate their service quality, resource allocations, staffing, technology, and policies. Library professionals dealing withor interested inlibrary service quality assessment will benefit from the practical examples and graphical representations found in this vital book.With Libraries Act on Their LibQUAL+ Findings, you will gain a better understanding of how to use your LibQUAL+ data to identify opportunities to improve your services and programs, initiate further data exploration, and identify those areas of your library which need change. In times of budget reductions, the information in this book will show you how to better demonstrate to your patrons, community, and government agencies the value of the investment in library staff and resources. Enhanced with charts, graphs, tables, and figures, this text will help your library smoothly evolve with your patrons’ expectations and needs.Libraries Act on Their LibQUAL+ Findings: From Data to Action covers several important topics, including:
- the LibQUAL+ survey instrumentwhat it is and how it works
- library service quality and user perceptions of library service quality
- peer comparisons and benchmarking
- qualitative and quantitative data analysishow to read your findings
- strategic planninghow to use your findings
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Libraries Act on Their LibQUAL+ Findings: From Data to Action
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Libraries Act on Their LibQUAL+ Findings: From Data to Action
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$44.99
44.99
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Product Details
ISBN-13: | 9780789026026 |
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Publisher: | Taylor & Francis |
Publication date: | 11/23/2004 |
Series: | A Monograph Published Simultaneously As the Journal of Quality Assurance in Hospitality and Tourism Series |
Pages: | 268 |
Product dimensions: | 5.81(w) x 8.25(h) x (d) |
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