Leveraging the Impact of 360-Degree Feedback, Second Edition

by John W. Fleenor, Sylvester Taylor, Craig Chappelow

Overview

From the Center for Creative Leadership, this essential guide is updated with new insights, tips, and tools to help organizations get the most out of 360-degree feedback.

This hands-on guide from the Center for Creative Leadership (CCL) shows how to implement effective 360-degree feedback systems as part of leadership development initiatives in organizations. Written for professionals who work inside organizations and external consultants working with clients, the book draws on over twenty years of research and practice in organizations both large and small. Expert authors from CCL provide step-by-step guidelines for successful 360-degree feedback as well as best practices observed and tested with CCL's broad base of clients.

The second edition is updated with advances in the field over the past ten years and features new chapters on what affects validity, why the process can fail, and the future of leadership. The book includes worksheets, checklists, and other tools to use or adapt with a 360-degree feedback process in any organization.

Product Details

ISBN-13:	9781523088379
Publisher:	Berrett-Koehler Publishers
Publication date:	06/18/2020
Sold by:	Barnes & Noble
Format:	eBook
Pages:	240
File size:	2 MB

About the Author

John W. Fleenor is senior researcher, commercialization and innovation, at the Center for Creative Leadership. As director of psychometrics, he led a program of research on the development and use of 360-degree feedback instruments.
Sylvester Taylor is senior designer, commercialization and innovation, at the Center for Creative Leadership. He is an experienced designer, manager, coach, researcher, speaker, and skilled facilitator.
Craig Chappelow is a leadership solutions facilitator at the Center for Creative Leadership. He has over twenty years of classroom experience working with managers and executives from across a wide variety of industries to increase their effectiveness in leadership roles.

Table of Contents

Foreword Cynthia D. McCauley vii

Introduction 1

Chapter 1 Purposes and Uses of 360-Degree Feedback 6

Chapter 2 Using 360-Degree Feedback for Talent Management 22

Chapter 3 Characteristics of the 360-Degree-Feedback Process 30

Chapter 4 Implementing 360-Degree Feedback 42

Chapter 5 Facilitating 360-Degree Feedback 64

Chapter 6 Factors Affecting the Validity of 360-Degree Feedback 72

Chapter 7 Avoiding Common Pitfalls of 360-Degree Feedback 88

Chapter 8 The Future of 360-Degree Feedback 98

Appendix A Benchmarks® for Managers™ Orientation Template 105

Appendix B Benchmarks® for Managers™ Feedback Workshop Template 113

Glossary 121

References 125

Recommended Resources 133

Acknowledgments 139

Index 141

About the Authors 147

About the Center for Creative Leadership 151

About the Center for Creative Leadership's Assessment Certification Workshop 153

Editorial Reviews

“A compelling research-grounded road map for organizations that want to maximize the value they get from their 360 feedback investment. The authors provide a comprehensive set of practical, high impact tools sure to level up any organization’s 360 feedback process. The guidance on preventing common mistakes, advice on integrating with talent management processes, and commentary on future trends in leader assessment makes this a must-have resource for any HR professional looking to maximize the benefits of employee feedback for individual leaders and organizations.”
—Dale S. Rose, President, 3D Group, and co-editor of The Handbook of Strategic 360 Feedback
 
“Fleenor, Taylor, and Chappelow have provided the definitive, updated, and expanded book in the field of 360-degree feedback. This book is more importantly a must-have how-to guide for practitioners and professionals who want to know how to do 360-degree feedback and do it even better for leader development.”
—Francis J. Yammarino, SUNY Distinguished Professor, School of Management, and Director, Bernard M. and Ruth R. Bass Center for Leadership Studies, Binghamton University, State University of New York
 
“Rolling out a 360-degree feedback process can be quite daunting. Based on the best and latest research, this book is surgical in its guidance for interested managers. A must-have for any organization looking to implement these processes.”
—Stéphane Brutus, RBC Professor of Motivation and Employee Performance, John Molson School of Business, Concordia University

From the Publisher