Level Up: Rise Above the Hidden Forces Holding Your Business Back

Level Up: Rise Above the Hidden Forces Holding Your Business Back

Level Up: Rise Above the Hidden Forces Holding Your Business Back

Level Up: Rise Above the Hidden Forces Holding Your Business Back


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An inspiring and revelatory guide to starting and scaling a small business, from powerhouse duo Stacey Abrams and Lara Hodgson

Like many business owners, renowned politician and activist Stacey Abrams didn’t start a business because she dreamed of calling herself an entrepreneur. Her part-time post (and its $17,310 annual salary) as a member of the Georgia House of Representatives necessitated striking out on her own as a consultant—her first small business. Then, Stacey and her friend Lara Hodgson launched an infrastructure advisory firm—named Insomnia Consulting because they did their best thinking at 3:00 a.m.—and then another business, and then another.

Fifteen years into their entrepreneurial journey together, they have tackled the obstacles that many business owners face: how to grow sustainably, hire thoughtfully, and keep up with the Goliaths in your industry.

Now, for the first time, Stacey and Lara share their inspiring and relatable personal story and lessons learned the hard way to show how every business owner can confront the forces that conspire to keep small businesses small. Lauded for her “resilient, visionary leadership” (Barack Obama) and celebrated as a “passionate advocate of democracy” (Madeleine Albright), Stacey now brings her fierce sense of justice to the challenges that America’s business owners face. Level Up arms readers with the confidence, know-how, and savvy to overcome the obstacles that hold their businesses back.

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Product Details

ISBN-13: 9780593539828
Publisher: Penguin Publishing Group
Publication date: 02/22/2022
Pages: 240
Sales rank: 317,044
Product dimensions: 6.30(w) x 9.10(h) x 0.90(d)

About the Author

STACEY ABRAMS is the three-time New York Times bestselling author of While Justice Sleeps, Our Time is Now, and Lead from the Outside, an entrepreneur; and a political leader. A tax attorney by training, she served eleven years in the Georgia House of Representatives and seven as Minority Leader. Abrams has launched multiple organizations devoted to voting rights, training and hiring young people of color, and tackling social issues at the state, national, and international levels. She is the founder of Fair Fight, Fair Count, and the Southern Economic Advancement Project. A small business owner, Abrams co-founded the financial services firm NOW Corp. and Sage Works Productions, Inc., a media company. She has received degrees from Spelman College, the LBJ School of Public Affairs at the University of Texas, and Yale Law School.

LARA HODGSON is President and CEO of NOW Corp, and has served as an Entrepreneur in Residence at Harvard Business School. Prior to Now, Lara co-founded Nourish (a children's products company), and Insomnia, LLC, a firm specializing in investment, development, and management of complex and innovative “worldchanging” projects. Her background also includes 5 years with Dewberry Capital Corporation, an Atlanta-based commercial real estate development and investment firm, where she served as the company’s Chief Marketing Officer and Chief Operating Officer. Lara received an MBA from the Harvard Business School, and a BS in Aerospace Engineering with highest honors from the Georgia Institute of Technology. Today, she serves as a Trustee of the Georgia Tech Foundation in addition to other Boards. E&Y recognized Lara as a 2018 Finalist for the Southeast Entrepreneur of the Year. and named her to the Entrepreneurial Winning Women Class of 2019.

HEATHER CABOT is an award-winning journalist, author, and former ABC News correspondent/anchor. She is the author of the critically-acclaimed business narrative, The New Chardonnay: The Unlikely Story of How Marijuana Went Mainstream (Currency, 2020), co-author of Geek Girl Rising: Inside the Sisterhood Shaking Up Tech (St. Martin’s Press, 2017), and a freelance writer published in Forbes, Elle, Parents, The Huffington Post, People, USA Today, and more. Following her time reporting for ABC’s Good Morning America and anchoring World News Now/World News This Morning, Cabot served as Yahoo! Web Life Editor from 2007-12 and appeared regularly on NBC’s TODAY, cable news outlets, and daytime TV talk shows to report on consumer tech and digital trends. She is a member of the Alumni Board of Columbia University Graduate School of Journalism and was an adjunct professor at the school from 2012-17.

Read an Excerpt



Unlikely Business Partners


It's Time to Level Up


We decided to write this book because our story is your story. Our journey typifies the optimism of entrepreneurship as well as the systemic hurdles challenging small businesses more than ever. To launch a business is to be passionate about fearlessly and independently solving a problem. It's a uniquely American endeavor that has enabled transformative innovation and prosperity. But the promise of business ownership as a ticket to a better life no longer looks as bright as it once did. Despite a record uptick in new business filings during the recovery from the COVID-19 pandemic, entrepreneurship has been on a troubling downward slide for years. The rate of startup creation across the nation plummeted 44 percent between 1978 and 2012, prompting small-business advocates to sound alarms.


Pundits often point to the bleak statistic that half of new businesses do not survive five years. We believe the larger problem is the number of businesses that stay alive but just barely, unable to scale to the point of sustainability. These business owners work harder and harder to grow, only to find that "small" is a permanent status. But you wouldn't know it from the sky-high ratings for TV shows like ABC's Shark Tank and the breathless media coverage of Silicon Valley unicorns hatched by young hackers. Turns out those high-tech, high-growth tech startups that grab so many headlines actually make up just 1 percent of all new businesses.


For the rest of us, it has never been harder to grow and thrive. As soon as a firm gets a chance to rev up production, close a deal with that dream account, or finally hire people to take on more work, there often isn't enough fuel in the tank to propel it upward. Instead, the opportunity to grow becomes an existential threat, challenging even the most optimistic entrepreneur. Businesses in this position teeter on a razor's edge between living to fight another day or running out of steam and calling it quits. As someone once said to us, the key to entrepreneurship is staying alive long enough to get lucky.


But it shouldn't come down to luck when we know that the most basic need of a small business is access to capital. Capital is how you make your product, how you get your customers, how you tell your story, how you pay your employees. And yet, especially for minority and female-led enterprises, securing that propellant is exceedingly difficult. Minority-owned firms are more likely to be denied bank loans and to pay higher interest rates for credit, and less likely to apply for loans because they rightfully fear they will be denied. At the same time, women-owned ventures account for just 16 percent of conventional small-business loans and 17 percent of SBA loans, even though female-owned firms make up a third of all small companies in the U.S.


Big banks have pulled up stakes in poor and rural communities over the last several decades, so they no longer have a personal connection to business owners and local banks struggling to stay afloat. Compounding the problem is a broken definition: The federal government still considers all firms with fewer than five hundred employees "small" businesses. This broad and outdated catchall lumps together the corner pizza shop, the solo digital-marketing consultant, the general contractor bidding on multimillion dollar government transit projects, and the co-packer with hundreds of workers on an assembly line. When lenders don't consider the unique circumstances and backgrounds of individual business owners, it filters down into loan applications and credit scoring. Banks assume small businesses are miniature large businesses and evaluate them as unfavorable when they don't have the same type of collateral and cash flow as more mature businesses. Right now, the small-business lending division of a large bank looks at a truly small business that is new or being bootstrapped by an underrepresented owner, then compares that operation to an entity with five hundred employees. If the bank's division, which should know better, holds them to the same standard, then of course the real small business will fail in comparison and not be able to qualify for a loan.


Furthermore, disparities between Black and white wealth and the nation's history of redlining means it's far less likely a Black entrepreneur owns a home to use as collateral for a commercial bank loan. For this reason, many Black business owners cannot access loans from traditional lending institutions and often turn to credit cards, their own savings, or nonprofit community lenders.


The COVID-19 pandemic exposed this inequity and misunderstanding by policy makers. Paycheck Protection Program (PPP) loans meant to help small businesses were administered by traditional banks and quickly snapped up by large and established enterprises. The critical fumble by Congress and the Small Business Administration put many marginalized companies on the brink of closure and some out of business for good. Only 12 percent of Black and Latino business owners who said they applied for federal loans in the spring of 2020 received aid. Forty-five percent of Black and Latinx small-business owners who were still in business in May 2020 reported they would have to close by the end of the year, if not sooner.


When it comes to finding investors as a source of capital, it's no secret that women and other marginalized founders encounter more bias and more obstacles than white men-and it's already exceedingly difficult to secure venture capital. It's so tough for most entrepreneurs to access capital that 83 percent of entrepreneurs don't even use bank loans or VC when starting a business. They dip into retirement savings, run up credit card debt, or ramp up slowly while juggling their day jobs.


Then there is the issue of the cash small businesses lend to their biggest customers. Yes, you read that right. Lend to, not borrow from. You may not realize it, but small firms are collectively the largest lenders in the U.S. because of the payment terms large corporations and government agencies require. As small companies wait thirty, sixty, or one hundred twenty-plus days for customers to pay invoices, we hold more than $1.2 trillion of trade credit-essentially loans we make to our corporate customers for free. Small businesses can charge interest, but the large company that's on the hook typically won't pay it. In a monetary battle between David and Goliath, Goliath wins. Large customers being invoiced by a small business have all the power in the relationship, so they can pay late and still take discounts and not pay interest. Demanding net 30 terms means the more financially liquid customer gets thirty days to pay, and they enjoy thirty days of free credit at the cash-strapped small business's expense. Small businesses are treated like indentured lenders to corporate America and public institutions. Small businesses fund the bulk of the economy, and yet they're told to fund our wealthier counterparts, wait to be paid, and like it.


Further, access to marketplaces has been severely limited since the 1980s as antitrust regulations meant to guard against monopolies and to spur competition have steadily eroded, enabling the rise of giants that dominate entire industries. Big Tech has thrown up even more barriers to entry. Companies like Google, Facebook, Apple, and Amazon can control how small firms and creators reach customers in the new algorithm-powered world of targeted consumer advertising. While these behemoths have attempted to respond to the power imbalance, their business models are not designed for anyone's success but their own.


Small businesses have been fighting an uphill battle for decades just to access commerce. These roadblocks keep small businesses small or struggling to grow. It is time to shift the power dynamic for all small businesses, and in Level Up, we will show you how we can do it together.


It all starts with our story, when the stars aligned to connect two Southern women with very distinct leadership styles and personalities from wholly different upbringings. We improbably joined forces in 2006, and we have founded and grown two multimillion-dollar enterprises. When we stumbled, we conceived of an innovative way to solve the problem that defeated our company. We created a fintech startup called Now Corp, which helps small businesses across the U.S. get paid faster. Now Corp has accelerated close to $1 billion in invoice payments to small firms. The idea was born out of the cash-flow challenges we and others experienced and ignited our desire to change the game.


In LEVEL UP, we share the story of our fifteen-year journey together. Along the way, we've faced hurdles that were far larger and more powerful than we had imagined. We alone cannot overcome the structures that dictate access to capital and commerce. Yet that revelation should not stop us. To rise above these obstacles, we must start talking about them with one another, with policy makers, and with decision makers. Hundreds of groups have been organized to help small-business owners, and they each have a perspective that matters. But too often, the most broken parts of the system make our challenges look like personal failures, and we rarely discuss those. To galvanize other small-business owners and stakeholders across the entrepreneurial ecosystem, we must tell our stories and deconstruct impediments that are built to keep us outside looking in on growth.


A dizzying array of financial, political, and regulatory systems put small-business owners at the mercy of big banks, corporate America, and Silicon Valley startup worship. Bottom line: It's not you, it's them. So we want to help you better understand the often invisible and unexpected forces that hold back many small firms from fulfilling their potential. Through LEVEL UP lessons in each chapter, we want what we've learned to be of use to you as your own struggles are reflected in our story. Together, we can expand opportunity in the greatest engine of job creation in this country: America's thirty million small-business owners.


The truth is, neither one of us aspired to become an entrepreneur. In fact, many of you reading this book may not even realize that the Stacey Abrams you see on TV fighting for voting rights quietly cofounded multiple companies when she wasn't campaigning for office or debating bills in Georgia's House of Representatives . . . or dreaming up dramatic new twists in her bestselling novels. And Lara, as a trained rocket scientist-yes, an aerospace engineer-has sold sneakers, built skyscrapers, and raised a family. Like many of you, we joined each other on this unlikely path of small-business ownership at a time when each of us was searching for an avenue to earn a living that would provide a new measure of self-determination and freedom.


Difference Is Our Superpower


Starting a business wasn't even on our minds when we first met in the summer of 2003. We had each been selected to participate in Leadership Atlanta, a rigorous development program that brings together eighty civic, business, and faith leaders to strengthen community ties and address social and economic issues facing the region. We were two of the youngest participants in this esteemed group, which is selected annually by nomination and represents the sweeping diversity of the metro area.


At the time, Stacey, a tax attorney trained at Yale Law School with a master's in public policy from the University of Texas at Austin, was working as Atlanta deputy city attorney after a stint at a big corporate law firm. Atlanta had been Stacey's home since her teens. She attended Spelman, the prestigious historically Black women's college, which nurtured her passion for public service and political activism. Lara, a Harvard MBA, was managing Dewberry Capital, an Atlanta commercial real estate firm, where she served as chief operating officer. She had gone to Georgia Tech on a track-and-field scholarship and was one of three women in her entire aerospace engineering class. She never really wanted to become a rocket scientist; she chose the program because she heard it was the hardest to pursue.


Although we lived just a short car ride away from each other and came from tight-knit, churchgoing families, our backgrounds could not have been further apart. Lara had moved to Atlanta from Rochester, New York, when she was five years old and grew up in a conservative, predominantly white suburb and attended Catholic schools. When she wasn't studying, she packed her afternoons with varsity cheerleading practice, student council, and fierce competition at basketball games and track meets.


Her parents had switched Lara to private education when the local public school in Clarkston, Georgia, could no longer offer enough advanced classes to keep up with her inquisitive mind. Tuition was a stretch for her middle-class family, but her dad, an IRS criminal investigator, and mom, a part-time school administrator, made it work. Their thrift even inspired Lara's first enterprise.


When her classmates began wearing hair barrettes embellished with ribbon and multicolored beads, Lara's mom took her to the fabric store to buy materials so they could make their own. The homemade barrettes were such a hit that the other girls clamored to buy them. Then the owner of the fabric store, intrigued by Lara's increasingly large purchases of supplies, asked if she could start selling the barrettes in her shop. Before long, Lara had friends and family pitching in to make the hair accessories. But when the store owner ordered four hundred pairs in college colors for the upcoming football game between rivals University of Georgia and Georgia Tech, Lara's mother responded that the business was now closed because Lara had homework to do. Schoolwork always came first, and she graduated as valedictorian of her St. Pius X High School class.


Stacey too possessed an insatiable appetite for academics. But she tended to stay closer to home. Throughout her childhood, she devoured library books (including the encyclopedia), pursued a love of science and the arts, went to church every Sunday, and always helped watch over her younger siblings. An introvert, she grew up rich in family and faith, but with little in the way of material wealth. Her parents, who had participated in the Civil Rights Movement as teens, often struggled to make ends meet in their predominantly Black, working-class neighborhood in Gulfport, Mississippi. Although they sometimes couldn't pay the electric bill, Stacey's parents always found ways to contribute to the community and expected their children to work right alongside them in service to others. The kids approached these adventures like they were in an episode of the 1970s TV show The Love Boat. Firstborn sister, Andrea, was always captain of the ship, in charge of setting sail. Stacey, next in line, handled "finance and logistics," figuring out how to get it all done, while Leslie, the next Abrams sister, was the cruise director, with all her infectious enthusiasm. The three youngest siblings, two brothers and a sister, were the crew, and they generally followed orders.

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