Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life

by Dennis Snow

Overview

What can you learn from a mouse? When that mouse has been delighting and entertaining hundreds of millions of people for decades - it turns out there is plenty to learn. Dennis Snow's Lessons From the Mouse provides ten no-nonsense, practical principles that anyone, anywhere can apply. He entertains while he educates with chapters like 'What Time is the 3:00 Parade?' Is Not a Stupid Question.The mouse is very candid here - no Disney pixie dust blinds the reader. Backstage snafus, onstage errors, and occasional chaos emerge in all their drama, humor, or irony. At its heart, though, Lessons From the Mouse presents ten lessons that guide readers in applying excellence in their own organizations, careers, and lives. Whether being used as a tool for increased organizational effectiveness or a pocket guide for the college grad or new entrepreneur, Lessons From the Mouse offers timeless, straightforward advice.

Product Details

ISBN-13:	9780615372419
Publisher:	Snow & Associates, Inc.
Publication date:	08/02/2010
Edition description:	First Edition, First edition
Pages:	156
Sales rank:	322,136
Product dimensions:	5.90(w) x 9.10(h) x 0.70(d)
Age Range:	18 Years

About the Author

Dennis Snow spent twenty-years working for the mouse at Walt Disney World. Starting his career at 20,000 Leagues Under the Sea, moving into managing various operating areas. He taught corporate philosophy and business practices at Disney University. Now a full-time speaker, trainer, consultant and author, Dennis helps organizations achieve goals in the areas of customer service, employee engagement, and leadership.

Table of Contents

About the Author     vii
Introduction     ix
Never Let Backstage Come Onstage     1
What Time is the 3:00 Parade? Is Not a Stupid Question     13
Little Wows Add Up     25
Have Fun with the Job No Matter How Miserable You Feel     37
Don't Be a Customer Service Robot     51
Pay Attention to the Details-Everything Speaks     63
Never Ever Say, "That's Not My Job"-Don't Even Think It!     75
Everyone Has a Customer     89
Figure Out What Ticks Off Your Customers-And Do Something About It     103
Take Responsibility for Your Own Career     119
Conclusion     133