Learning to Manage Conflict: Getting People to Work Together Productively

by Dean Tjosvold

Overview

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Product Details

ISBN-13:	9780739101339
Publisher:	Lexington Books
Publication date:	03/15/2000
Edition description:	New Edition
Pages:	192
Product dimensions:	6.10(w) x 8.78(h) x 0.42(d)

Table of Contents

	Preface	ix
Part 1	Facing the Challenge
1	Moving Toward Cooperative Conflict	3
2	Learning from Conflict	14
3	Using Conflict to Learn to Manage Conflict	25
Part 2	Laying the Foundations for Learning
4	Cooperative Conflict Theory	35
5	Learning Together	50
6	Broadening the Learning Network	60
Part 3	Extending Conflict Competence
7	Making Decisions to Solve Problems	73
8	Negotiating, Mediating, and Arbitrating	91
9	Managing Anger at Home and Work	110
Part 4	Reaching Out
10	Changing an Organization	133
11	Teams to Support Learning	144
12	Coming Together	154
	References and Further Reading	165
	Acknowledgments	173
	Index	175

Editorial Reviews

Tjosvold, a business professor at Canada's Simon Fraser University, maintains that most people view conflict as a villain, and this compels them to mismanage discord, a short-term ``solution'' that Tjosvold severely criticizes. Rather, he argues, we should perceive conflict as an inevitable part of life and work with ``conflict partners'' to manage friction effectively at home and in the office. In this impressive study, he provides a framework designed ``to strengthen your abilities to deal with differences that threaten to divide you.'' Tjosvold's narrative is clear, especially when he is explaining various conflict-management procedures; and his succinct ``guides for action'' and ``pitfalls to avoid'' should be intriguing to readers. Of special interest are Tjosvold's perceptive thoughts about ``managing anger at home and work'' and a lengthy but captivating case history in which he illustrates problems associated with conflict management. Regrettably, there are no footnotes in the book; and the list of references is long on Tjosvold's articles and short on other pertinent studies. (Mar.)

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