Table of Contents
Introduction: Why Work Matters ix
Part I The Noble Purpose Leader 1
Chapter 1 Profit is Not a Purpose 3
Chapter 2 Are You Telling a Money Story or a Meaning Story? 21
Chapter 3 How Metrics Drive Mediocrity 35
Chapter 4 Go Beyond the Numbers 47
Chapter 5 Make Your Customers Human 55
Chapter 6 Dare to Be Different 67
Chapter 7 Be Brutal about Airtime 77
Chapter 8 Create Your Purpose Framework 93
Chapter 9 Be For, Rather Than Against 103
Chapter 10 Don’t Confuse Culture with Collateral 109
Chapter 11 Take “Yes, But” Off the Table 127
Chapter 12 The Folly of Internal Customers 135
Chapter 13 Name Your Noble Sales Purpose 147
Chapter 14 How to Keep Purpose from Being Hijacked 155
Chapter 15 Why Your Backstory Matters 163
Chapter 16 Give Yourself Space to Say No 175
Chapter 17 Believe in the Dignity of Your Business 185
Chapter 18 The DNA of a Noble Purpose Leader 195
Part II Implementation Guide for Noble Purpose Leaders 201
Chapter 19 Claim Your Noble Purpose 203
Chapter 20 Prove Your Noble Purpose 207
Chapter 21 Launch Your Noble Purpose 211
Chapter 22 Operationalize Your Noble Purpose 217
Chapter 23 Embed Your Noble Purpose 223
Acknowledgments 227
Index 229