Table of Contents
Preface v
Section 1 Introduction
Chapter 1 Al and Analytics Are a Leadership Problem 3
Chapter 2 A Framework for AI and Analytics Success 21
Section 2 Consuming Al and Analytics
Chapter 3 Exploratory Analytics: What Is Going on with My Data? 47
Chapter 4 Distinguishing Good from Bad Analytics 59
Section 3 Actively Participating in Al and Analytics
Predictive Analytics
Chapter 5 Anatomy of a Crystal Ball 89
Chapter 6 A Smarter Crystal Ball 113
Causal Analytics
Chapter 7 Designing Your Data for Analytics: Experiments and Quasi-Experiments 143
Chapter 3 Working with Data You Have Part 1: Using Opportunistic Data 171
Chapter 9 Working with Data You Have Part 2: Learning from Natural Experiments 193
Making Decisions
Chapter 10 Optimizing and Scaling Your Decisions 211
Section 4 Executing on Al and Analytics
Chapter 11 Identifying Opportunities and Planning for AlA 237
Chapter 12 Understanding Barriers to Success 257
Chapter 13 Organizing for Success 273
Section 5 Success Stories with AIA
Story 1 Allstate Builds Firmwide DSIQ 295
Story 2 Vanguard Builds an Ecosystem of Analytics Excellence 299
Story 3 Canadian Tire Creates an Enterprisewide Analytics System 303
Story 4 Royal Caribbean Sets Sail for Continuous Analytics Improvement 310
Story 5 Accenture Builds Analytics Capability for Competitive Advantage 317
Acknowledgments 327
Notes 329
Index 335