Leading the Malcolm Baldrige Way: How World-Class Leaders Align Their Organizations to Deliver Exceptional Results

by Glenn Bodinson, Kay Kendall

Overview

The definitive guide to implementing Baldrige Criteria in any organization—from the team that has worked with 19 Malcolm Baldrige Award winners

***This book features one of the newly announced Baldrige Award 2016 recipients and the first ever long-term care facility, Kindred Nursing and Rehabilitation—Mountain Valley***

For organizations in both the public and private sectors, the coveted Malcolm Baldrige National Quality Award is the gold standard to which all leaders aspire. With this action-ready guide from the renowned experts at BaldrigeCoach, you too can master the principles of Baldrige Criteria, harness the power of performance excellence, and achieve award-worthy results. Learn how to:

* Drive employee engagement to exciting new levels
* Create an organizational culture that energizes everyone
* Maintain upward momentum, even in a downturn
* Counteract negativity and entitlement with positive feedback
* Get your senior managers on board and up to speed
* Cultivate strong leaders and build powerful teams
* Accelerate excellence throughout your organization

Whether you’re a top-level executive or a mid-level manager, whether your organization is large or small, succeeding or flailing, Leading the Malcolm Baldrige Way gives you all the tools you need to engage every one of your employees using data and strategies that work. This proven approach gives you a complete framework for continuous improvement, with a focus on benchmark objectives, employee initiatives, and workforce alignment. Combining the best practices of some of the best leaders in the world today, these techniques will help you create a strong, effective organizational culture that will propel your team to victory.

Filled with candid CEO interviews and powerful new insights, it’s a complete master class in succeeding and leading—the Malcolm Baldrige way.

Product Details

ISBN-13:	9781259588662
Publisher:	McGraw Hill LLC
Publication date:	12/01/2016
Edition description:	New Edition
Pages:	240
Product dimensions:	6.00(w) x 9.10(h) x 1.10(d)

About the Author

Kay Kendall (Richardson, TX), is a principal and CEO of BaldrigeCoach, a professional consulting firm focused on helping organizations achieve exceptional performance. She spent more than 20 years as a quality executive leading large-scale change initiatives across diverse industries, including aerospace, semiconductor automation equipment, computers and storage devices, and pharmaceuticals. In addition to her background as a Lean Six Sigma Master Black Belt, Kay has extensive experience using the Baldrige Criteria, the Balanced Scorecard, Hoshin Kanri, and benchmarking to deliver superior results.

Glenn Bodinson, FACHE (Richardson, TX) spent 24 years with AT&T (Western Electric and Lucent Technologies). He then founded BaldrigeCoach in 1989 to help organizations become more productive, profitable, and fun places to work through the power of Performance Excellence. As a Vice President with the Hogan Center, Glenn coached clients through a two-year program centered around creating an organizational culture of continuous improvement. Hogan Center clients went on to win five Baldrige Awards. Glenn is a Six Sigma Black Belt and Fellow of the American College of Healthcare Executives (FACHE).

Table of Contents

Acknowledgments v

Foreword ix

1 An Introduction to Baldrige 1

2 Why Employee Engagement Matters 17

3 Organizational Culture and How It Impacts Employee Engagement 25

4 Drivers of Employee Engagement 39

5 Using Data to Drive Engagement 47

6 When You're Already a Pretty Good Organization 59

7 Maintaining Momentum When Facing a Downturn 69

8 The Challenges of Being a Very Large Organization 81

9 The Challenges of Being a Very Small Organization 89

10 Getting All of the Senior Leaders on Board 95

11 Confronting a Culture of Entitlement 111

12 Employee Engagement and the Bottom Line 119

13 Common Characteristics of the Leaders of Baldrige Award-Winning Organizations 141

14 Lessons Learned About the Journey 153

15 Other Benefits of Preparing an Application-Teamwork and Leadership Development 165

16 It Accelerating Excellence® 169

Appendix A Additional References and Resources 175

Appendix B Case Study: Unexpected Excellence at Kindred Nursing and Rehabilitation Mountain Valley 177

Appendix C The Baldrige Award Process 185

Appendix D Award-Winning Organizations Featured in This Book 199

Afterword 209

Notes 211

Index 219