Table of Contents
Introduction 1
Part I: What it Takes to Be a Leader 7
Chapter 1: What Leaders Are and What Leaders Aren’t 9
Chapter 2: Leading — with the Right Style and the Right ‘Hat’ 19
Chapter 3: Building Your Leadership Muscles 37
Part II: Leadership Is Personal 63
Chapter 4: Take the Lead? Me? 65
Chapter 5: Leading in the Right Direction 79
Chapter 6: Getting the Job Done 99
Chapter 7: Communicating as a Leader 119
Chapter 8: Who You Know Matters 143
Part III: The Science and Art of Leadership 155
Chapter 9: Managing Expectations 157
Chapter 10: Bringing Out the Best in Your Followers 177
Chapter 11: Removing Obstacles and Making Decisions 189
Chapter 12: Spreading the Workload 209
Chapter 13: Making Meetings Work 225
Part IV: Building and Leading a Winning Team 243
Chapter 14: Leading in an Age of Never-Ending Change 245
Chapter 15: Building a Team with Muscles 257
Chapter 16: Leading Special Teams 279
Chapter 17: Leading Across Cultures and Across the Globe 303
Part V: When the Going Gets Tough 321
Chapter 18: When Followers Don’t Follow 323
Chapter 19: When Followers Don’t Perform 333
Chapter 20: When You Find Yourself in Deep Water 353
Part VI: The Part of Tens 365
Chapter 21: Ten Characteristics of a True Leader 367
Chapter 22: Ten Ways to Be a Successful Leader 375
Index 381