Knowledge Management and Organizational Memories / Edition 1

by Rose Dieng-Kuntz, Nada Matta

Overview

Knowledge Management and Organizational Memories presents models, methods, and techniques for building, managing and using corporate memories. These models incorporate knowledge bases, ontologies, documents, FAQs, workflow systems, case-based reasoning systems, multi-agent systems, and CSCW. The book is divided into five parts: methods; knowledge-based approaches; ontologies and documents; case-based reasoning approaches; and distributed and collaborative approaches.

Product Details

ISBN-13:	9780792376590
Publisher:	Springer US
Publication date:	08/31/2002
Edition description:	2002
Pages:	216
Product dimensions:	6.10(w) x 9.25(h) x 0.02(d)

Table of Contents

I: Methods for Knowledge Management.- 1. Where will Knowledge Management Take Us?.- 2. Knowledge Capitalization with a Knowledge Engineering Approach: The Mask Method.- II: Knowledge-Based Approaches.- 3. Capitalizing and Sharing Know and Know-How: An Approach Based on a Task/Method Knowledge-Based System.- 4. Integration of Development, Maintenance and use of Knowledge Bases: Seamless Structured Knowledge Acquisition.- III: Ontologies and Documents.- 5. Maintaining Ontologies with Organisational Memories.- 6. Enabling Workflow-Embedded OM Access with the Decor Toolkit.- 7. Knowledge and Business Processes: Approaching an Integration.- 8. SAMOVAR: Using Ontologies and Text-Mining for Building an Automobile Project Memory.- 9. FAQ-Centered Organizational Memory.- IV: Case-Based Reasoning Approaches.- 10. A Knowledge Management Initiative by UK Local Government.- 11. Knowledge-Based Project Planning.- V: Distributed and Collaborative Approaches.- 12. Unifying or Reconciling When Constructing Organizational Memory? Some Open Issues.- 13. Domain Ontology Agents in Distributed Organizational Memories.- 14. NetExpert: Agent-Based Expertise Location by Means of Social and Knowledge Networks.- 15. Knowledge Sharing in Distributed Organisations.- 16. Sharing and Checking Organisation Knowledge.- 17. A Model for the Collaborative Design of Multipoint-of-View Terminological Knowledge Bases.- 18. Building Organizational Memories using Multidimensional Knowledge Networks.- Author Index.