It's Okay to Be the Boss: Participant Workbook

by Bruce Tulgan

Overview

A companion to the dynamic It's Okay to Be the Boss: The Management Workshop, this Participant Workbook is a hands-on resource that will help you learn how to overcome the common obstacles to becoming an engaged manager. You will gain a clear understanding of which management challenges can be controlled, along with tips and techniques for effectively controlling them. You will also discover the proven strategies for working around issues that cannot be avoided or controlled.

The It's Okay to Be the Boss: The Management Workshop leads you through a series of eight back-to-basics techniques that clearly show how to develop the skills that will enhance your management abilities and help you

• Build relationships of trust and confidence with employees

• Delegate tasks, responsibilities, and projects

• Keep employees focused and moving in the right direction

• Increase productivity, quality, retention of high-performers, and turnover among low-performers

• Sharply reduce waste, inefficiency, errors, down-time, and conflict among employees

It's Okay to Be the Boss:The Management Workshop will help you incorporate into your daily routine the time-tested management techniques that spell success—tracking employee performance, correcting failure, and rewarding success.

Product Details

ISBN-13:	9780470538258
Publisher:	Wiley
Publication date:	11/19/2009
Sold by:	JOHN WILEY & SONS
Format:	eBook
Pages:	80
File size:	290 KB

About the Author

Bruce Tulgan is the founder of Rainmaker Thinking Inc., a research and management training company based in New Haven, Connecticut. He is internationally recognized as a leading expert on leadership and performance management. He is an advisor to business leaders all over the world, the author or coauthor of seventeen different books including the classic Managing Generation X and the recent best-seller It's Okay to Be the Boss. He is a sought-after keynote speaker and seminar leader.

Table of Contents

WHAT IS HARD ABOUT MANAGING?

YOUR OBJECTIVES.

WORKSHOP OBJECTIVES.

THE BASICS OF MANAGING PEOPLE.

The Consequences of Under-Management.

Fight the Under-Management Epidemic: Be a Great Boss!

Real-World Obstacles.

The Top Seven Management Myths.

BACK-TO-BASICS TECHNIQUE 1.

GET IN THE HABIT OF MANAGING EVERY DAY.

One-on-One Conversations with the People You Manage.

Getting Started.

How to Make Time Available.

Worksheet: Making Time for Managing Every Day.

BACK-TO-BASICS TECHNIQUE 2.

LEARN TO TALK LIKE A PERFORMANCE COACH.

How a Coach Talks.

Discussion Questions for Coaching Conversations.

Coaching Script.

Questions to Ask During a Coaching Conversation.

For Useful Coaching Conversations.

Worksheet: Coaching Script.

BACK-TO-BASICS TECHNIQUE 3.

TAKE IT ONE PERSON AT A TIME.

Six Questions for Tuning In to Each Person You Manage.

Tuning-In Tool.

Worksheet: Manager’s Landscape.

BACK-TO-BASICS TECHNIQUE 4.

MAKE ACCOUNTABILITY A PROCESS, NOT A SLOGAN.

Top Seven Complications to Accountability.

Key Actions for Holding People Accountable.

Worksheet: Strategies for Holding People Accountable.

BACK-TO-BASICS TECHNIQUE 5.

MAKE EXPECTATIONS CLEAR EVERY STEP OF THE WAY.

Make Expectations Clear Every Step of the Way.

Turn Best Practices into Checklists.

To Delegate Successfully.

Circles of Empowerment.

BACK-TO-BASICS TECHNIQUE 6.

TRACK PERFORMANCE IN WRITING.

To Evaluate Performance.

Reasons for Writing Things Down.

Systems for Tracking Performance in Writing.

Describe, Describe, Describe.

Worksheet: Tracking Performance in Writing.

BACK-TO-BASICS TECHNIQUE 7.

SOLVE SMALL PROBLEMS EARLY BEFORE THEY TURN INTO BIG ONES.

Diagnosing Performance Problems.

Worksheet: Diagnosing a Persistent Performance Problem.

BACK-TO-BASICS TECHNIQUE 8.

DO MORE FOR SOME PEOPLE, LESS FOR OTHERS.

Three Trends in Rewards.

Using Rewards as Incentives and Quid Pro Quos.

Worksheet: "What Can You Do to Earn That?"

MANAGER’S CHECKLIST.

ACTIONS FOR BECOMING A BETTER BOSS.

WORKSHEET: ACTION PLANNING.

APPENDIX.

Coaching Script.

Tuning-In Tool.

Manager’s Landscape.

"What Can You Do to Earn That?"

ABOUT THE AUTHOR.