Interpersonal Conflict / Edition 10

by Joyce L. Hocker, William W. Wilmot Professor

Overview

Interpersonal Conflict explains the key dynamics of personal conflicts that we all face. Written for courses such as Communication and Conflict, Interpersonal Conflict, Conflict Management, Conflict and Negotiation, and Conflict in Personal Relationships, this textbook examines the central principles of effective conflict management in a wide variety of contexts—whether at home or on the job. Its combination of up-to-date research and examples gives students a theoretical and practical foundation in conflict management.

Instructors and students can now access their course content through the Connect digital learning platform by purchasing either standalone Connect access or a bundle of print and Connect access. McGraw-Hill Connect® is a subscription-based learning service accessible online through your personal computer or tablet. Choose this option if your instructor will require Connect to be used in the course. Your subscription to Connect includes the following:

• SmartBook® - an adaptive digital version of the course textbook that personalizes your reading experience based on how well you are learning the content.

• Access to your instructor’s homework assignments, quizzes, syllabus, notes, reminders, and other important files for the course.
• Progress dashboards that quickly show how you are performing on your assignments and tips for improvement.
• The option to purchase (for a small fee) a print version of the book. This binder-ready, loose-leaf version includes free shipping.

Complete system requirements to use Connect can be found here: http://www.mheducation.com/highered/platforms/connect/training-support-students.html

Product Details

ISBN-13:	9780073523941
Publisher:	McGraw-Hill Professional Publishing
Publication date:	05/19/2017
Edition description:	Older Edition
Pages:	416
Product dimensions:	7.30(w) x 9.10(h) x 0.60(d)
Age Range:	18 Years

About the Author

Joyce L. Hocker, a practicing family mediator and conflict manager, is a psychotherapist in Missoula, Montana.

William Wilmot is Professor of Communication at the University of Montana and is a practicing organizational mediator and conflict manager.

Table of Contents

Interpersonal Conflict, 10e

Part 1 Conflict Components

CHAPTER 1: The Nature of Conflict
CHAPTER 2: Perspectives on Conflict
CHAPTER 3: Interests and Goals
CHAPTER 4: Power: The Structure of Conflict
CHAPTER 5: Styles

Part 2 Intervention

CHAPTER 6: Emotions in Conflict
CHAPTER 7: Analyzing Your Conflicts
CHAPTER 8: Interpersonal Negotiation
CHAPTER 9: Third-Party Intervention
CHAPTER 10: The Practice of Forgiveness and Reconciliation