Table of Contents
Foreword vii
Acknowledgments xi
Introduction xiii
1 Required for Engagement: Knowing the Live Online Platform 1
What Is the Goal, and Who Is the Audience? 1
TOPP Competencies for Live Online Producers 2
See What the Participants See 5
A Note About Audio: Using Phone or Using Computer 5
Adobe Connect: Critical Features 7
WebEx Training Center: Critical Features 15
Checklist for Other Live Online Platforms 24
Conclusion 25
2 Have Them at Hello: Warm-Ups and Welcomes 27
Take a Tour 29
Trivia 32
Pumpkin Carving 34
Vacation Plans 36
Inquiring Minds Want To Know 38
Sign In 40
Brain Teasers 42
Mazes and Word Searches 44
Conclusion 45
3 Let's Do This: Breaking the Ice 47
Around the World via Recipes 48
Open Up 52
How Many Can You Name? 57
Time Perspectives 60
Technology Two-Step 62
Three of Anything 64
Story Time 66
What's Your Band Name? 68
Icebreaker Bingo! 70
First-Name Acronym 72
Conclusion 73
4 Get Active: Engaging Virtual Meetings 75
Great Virtual Teams 76
Recognize and Celebrate 78
The Collaborative Agenda 80
What Can We Learn? 82
Person of the Day 84
Pros and Cons 86
Prioritize 88
Meet Your Goals 90
Mime It 92
Conclusion 94
5 Perform on the Virtual Stage: Engaging Webinars 95
Finish This Sentence 96
How Things Change 98
In One Word 100
Conversation Starters 102
Rewrite These (Version 1) 104
Rewrite These (Version 2) 106
General Tips on Running Consistently Outstanding Webinars 108
Conclusion 110
6 Lessen the Lecture: Engaging Virtual Training 111
TOPP Competencies for Live Online Trainers 114
One Word 116
Remember This? 118
It's All About That Voice 120
Do You Remember the Details? 123
Strategy Alignment 126
Bingo! (for Training) 128
Website Scavenger Hunt 130
Make the Connections 133
Recognizing Diversity 135
Enjoy the View! 138
Virtual Training as Social Learning 142
Conclusion 151
7 Leave a Lasting Impression: Close With Impact 153
Questions in the Jar 155
A Geometric Close 158
Word Search: Explain Yourself 160
A Call to Action 162
A Commitment Makes an Impact 164
Birds Flock Together 166
Conclusion 167
8 Gather Together: Celebrations and Parties 169
Happy Holidays! 170
Bon Voyage! Farewell Card 173
Bon Voyage! We'll Miss You 175
Bon Voyage! Curtain Call 177
Step-by-Step Guide to a Surprise Virtual Baby Shower 179
Concentration 181
What the Heck Is It? 182
Celebrity Name Game 183
The ABCs of Baby 184
Continuing the Step-by-Step Guide to a Surprise Virtual Baby Shower 185
Conclusion 185
9 The Next Level: Advanced Features and Fine-Tuning 187
Webcams 188
Multimedia 192
Breakouts 194
Conclusion 197
10 Take Charge: Create Your Own Activities 199
Create Your Own Activities 201
Photo Credits 203
About the Authors 205
About Dale Carnegie Training 208