Indispensable By Monday: Learn the Profit-Producing Behaviors that will Help Your Company and Yourself

by Larry Myler

Overview

Separates fact from fiction for what makes an employee indispensable

When trying to move ahead or even just keep a job, there are actions that would be of great advantage to any employee and there are strategies that are just plain stupid. Interestingly enough, the stupid strategies are used twice as frequently in corporate America. Indispensable By Monday goes beyond conventional wisdom to reveal and impart the skills and behaviors that any employee at any level of any organization can implement to bring substantial dollars to the company.

Author Larry Myler and organizational performance consulting firm VitalSmarts asked 1,800 corporate leaders to identify the bottom-line behaviors that would make employees essential to their organizations. Now, Myler distills what he learned for every employee and employer. Indispensable By Monday outlines the profit-producing behaviors that distinguish workers who add value from those who don't, such as reducing company costs, increasing income, improving key processes, bringing back lost customers and more.

Product Details

ISBN-13:	9780470554777
Publisher:	Wiley
Publication date:	02/02/2010
Pages:	173
Product dimensions:	6.00(w) x 9.10(h) x 0.80(d)

About the Author

Larry Myler is the CEO of More or Less, Inc., a consulting firm specializing in profit enhancement through employee engagement. Previously, Larry was president of VitalSmarts, serving from 1992 to 2001. Myler, who holds an MBA (international emphasis), is a serial entrepreneur with six startups under his belt. Over the course of his thirty-year career, he has helped others improve their businesses by consulting and training for leadership teams and employees in the areas of interpersonal communication, profit enhancement, organizational efficiency, survey research, and more. Past clients include companies such as AT&T, Shell Oil, Lockheed Martin, and Ford Motor Company.

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Table of Contents

Foreword Joseph Grenny xi

Preface xv

Acknowledgments xvii

Part 1 Help Your Company, Help Yourself 1

What’s in It for You? 3

What Does Indispensability Look Like? 4

Employed? Keep the Job You Have. . . . Unemployed? Get the Job You Want 6

1,800 Business Leaders Can’t Be Wrong: What Your Boss Wants You to Do 9

Do You Bring in More Than You Cost? 12

All Dollars are Not Created Equal: How to Find the Most Valuable Ones 18

The Résumé That Speaks Volumes: Capture Your Contributions 19

Death of the Suggestion Box: May It Rest in Pieces 22

Part 2 Pull Money out of Thin Air 29

Creating Unexpected Profit is Always Your Best Strategy 31

Profit Source 1: Yes, There are Still Costs to Be Cut 31

Profit Source 2: Ansoff Revisited—How to Harvest More Money from Customers 47

Profit Source 3: Refunds and Rebates—Get ’Em While They’re Hot 54

Profit Source 4: Improve Every Process and Earn by Every Improvement 57

Profit Source 5: Catch Costly Mistakes Quickly, Before They Get Out the Door 64

Profit Source 6: If Mistakes Do Get Out the Door, Recover Lost Customers 68

Profit Source 7: Print Money at Work by Doing Your Own Job Better 73

Profit Source 8: How I Spent My Summer Vacation— Finding $500,000 in New Zealand 82

Profit Source 9: Supply Your Suppliers with Profit— Let Them Supply Discounts in Return 88

Profit Source 10: Become Indispensable to Customers by Giving Them Money 90

Profit Source 11: Improve Company Cash Flow and Become a Hero 92

Profit Source 12: Give Your Company an Unexpected Competitive Advantage 100

Profit Source 13: Should You Work More for Less Money or Work Less for More? 114

Profit Source 14: Soft Skill, Solid Results 130

Part 3 Making It All Work . . . Starting Monday Morning 133

Problem Solving: Generate Only the Highest Value Solutions 135

The New and Improved Performance Appraisal 139

If You’re in Sales, Outsell Everyone Else 141

If You’re a Leader, Lead Toward Increased Profits 145

Everything You Need to Know about Accounting—and It’s Not Much 152

About the Author 161

Notes 163

Index 165