Increasing Effectiveness: A Guide to Quality Management

by Mr John Stone, John Stone

Overview

The management of quality has emerged as the key development issue for education in the 1990s and beyond. In the context of education, quality is an ellusive concept and difficult to define. This text offers practical ideas and suggestions from which the reader can choose to meet their own particular needs in a field where there are seemingly an infinite number of possible approaches.

Product Details

ISBN-13:	9780750707176
Publisher:	Taylor & Francis
Publication date:	04/30/1997
Series:	Managing Colleges Effectively Ser. , #2
Pages:	186
Product dimensions:	6.12(w) x 9.19(h) x (d)

Table of Contents

Definitions of quality; selecting an approach; external quality awards; total quality management; getting started; management and staff; communications; processes and proceedings; teaching and learning; targets and standards; customer satisfaction surveys; review and self-assessment; assuring quality in franchising.

Editorial Reviews

'the emphasis is on clear description followed by examples of how they can be implemented based on the author's experience at Swindon College. The author's aim, successfully achieved, is to provide a how-to-do-it guide for managers. It is up to date and includes a chapter on quality in franchising and a section on self-assessment.' - Journal of Education and Work Vol 11:3 1998

From the Publisher