Implementing Strategic Change: Managing Processes and Interfaces to Develop a Highly Productive Organization

by Daniel Samson, Tom Bevington

Overview

One of the key success factors for any organization is effective strategic change - to ensure adaptability and increase productivity. Despite its importance, most change management projects fail or only partly deliver on their promise, the missing link often being the conflict between boardroom strategic initiatives and the working process design of the company. Implementing Strategic Change shows that most of this conflict occurs during interfacing activity - the seemly small activities such as chasing, following up and seeking permission to proceed that help drive a process forward can make up to 80% of many employees workload. This book will show that business strategy and change implementation rely on deep and close process knowledge and help develop the framework for understanding and improving these activities in any organization.

Product Details

ISBN-13:	9780749465544
Publisher:	Kogan Page, Ltd.
Publication date:	04/24/2012
Pages:	248
Product dimensions:	6.10(w) x 9.10(h) x 0.70(d)

About the Author

Tom Bevington is a partner in Bevington Group and its sister company Bevington Process Management Tools. He has experience in both technical and management roles in IT and was CEO of an international computer services organization with operations in 49 countries. Clients have included GE Capital, ANZ, Commonwealth Financial Services and Tower.

Professor Danny Samson is one of Australia's best known executive educators, having created and led many successful programs both in Australia and elsewhere. He is Professor of Management at the University of Melbourne and is Director of the Foundation for Sustainable Economic Development there.

Table of Contents

** Chapter - 00: Introduction; ** Chapter - 01: Business strategy – rigorous formulation, routine underachievement; ** Chapter - 02: Strategic outcomes from best-practice management principles; ** Chapter - 03: Making the change needs obvious – the critical role of interfacing activities; ** Chapter - 04: Interfacing activities, business strategy and business process innovation; ** Chapter - 05: Interface activity noise – the foundation of strategic change capability; ** Chapter - 06: Increasing performance; ** Chapter - 07: Organizational ‘genomics’ – strategic process analysis focused on implementation; ** Chapter - 08: Principles by which leading organizations drive change; ** Chapter - 09: Using interface mapping to deliver performance; ** Chapter - 10: Staying on top: maintaining business outcomes; ** Chapter - 11: Definitions and an example of an interfacing mapping tool

Editorial Reviews

"I rarely receive offers to sustainably free up 10 - 15% of staff capacity without a call on precious capital... Interface mapping has delivered on these promises in three different businesses for me and the staff have really bought into the improvements"

Louis Hawke, Managing Director, Product Strategy and Marketing, ANZ Bank - Louis Hawke

"We use interface mapping year on year to drive increased returns and volumes whilst building the engagement and commitment of our team. It enables us, with minimal time commitment, to understand where staff are allocating their time so that we are able to adjust our internal processes, job requirements, job design and incentive systems to strategically align the work effort."

Tom Lucey, Vice President, at General Electric - Tom Lucey

"Riveting content. It deserves to be recognised as the standard reference for any organization wishing to achieve strategic alignment of its resources"

Bernie J Mithen, Consultant and former Victorian Commissioner, Australian Securities and Investment Commission - Bernie J Mithen

"No organization can deliver on better costs containment and productivity gains unless there is a concerted effort to properly manage the many interfaces in processes, across departments and throughout the enterprise. This book is perhaps the first ever to explain how to do that really well for amazing results."

Joan Fitzpatrick, CEO, Australia and New Zealand Institute of Insurance and Finance. - Joan Fitzpatrick

"The book gives compelling evidence for focussing on the interface activities between teams... Barely a page went by without reminding me that in 45 years of working in the NHS we should have learned how to do this...... to save patients from harm, to empower our staff and to avoid wasting money and effort."

Tony Giddings

"[P]rovides a useful integrating framework for combining many of the important factors required for successfully implementing strategic change." —Tor Guimaraes, Professor, Information Technology Services, Tennessee Tech University

"[O]ffers a key to understanding conflict in business change, focusing on interfacing activities that make up some 80 percent of many employee workloads. Change implementation uses a deeper process kind of knowledge and can develop a different perspective on managing and improving these activities, and this book is dedicated to fostering change needs, creating successful paths, and developing change principles in an organizational structure. Any business collection should have this guide!" —Diane Donovan, California Bookwatch

"Not just another book on Six Sigma or business process re-engineering (BPR), this work looks at a usually neglected piece of the workday - the need to streamline 'interfacing activity.'" —Book News, Inc.

From the Publisher