Table of Contents
Section One: The Foundations 17
Chapter 1: Background to Impact Measurement and Management 19
Chapter 2: Introduction To The Lean Social Impact Approach 29
Chapter 3: Impact Led Strategy 33
Chapter 4: Communicating Impact 41
Chapter 5: Embedding Impact 49
Chapter 6: Embedding Impact through Social Procurement 55
Section 2: Measuring Impact 65
Chapter 7: Why Bother? 67
Chapter 8: Define 73
Chapter 9: Theory Of Change 79
Chapter 10: Plan 85
Chapter 11: Social Impact And Community Impact 91
Chapter 12: Economic, Environmental and Tech Impact 107
Chapter 13: How Will You Collect The Data? 117
Chapter 14: Measure 131
Section Three: Managing Impact 135
Chapter 15: Analyse 137
Chapter 16: Social Return On Investment (SROI) 141
Chapter 17: Learn 149
Chapter 18: Impact Metrics 155
Chapter 19: Sharing Your Impact Findings 161
Chapter 20: The Future 169
Chapter 21: IMM In Times Of Change And Crisis 173
Section Four: Further Resources 179
Glossary 181
Endnotes 189
Free Resources 199
