'Micah Solomon shares some of the most instructive customer service adventures of notable business leaders at Amazon, USAA Insurance and Ritz-Carlton, among other big brands. These funny and inspiring tales promise to provide a great guide for getting your customer experience where it needs to be.'Rhett Power, Forbes
'... a supremely useful book... actionable advice ...straight-forward language anyone can understand. You feel like he's sitting down with you over a cup of coffee talking. Yet it's backed with the authority and insights of years of experience. Read Ignore Your Customers if you do NOT want your hard-won customers to go away.' - Small Biz Trends
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Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience
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Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience
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Product Details
BN ID: | 2940172747717 |
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Publisher: | HarperCollins Leadership |
Publication date: | 01/14/2020 |
Edition description: | Unabridged |
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