From the Publisher
"Ms. Madonik's book has shown me that professionally there isalways something beneficial to learn with respect to modernpersuasion tactics. The judiciary, lawyers, and mediators will reapa significant gain through the reading of this book."—The Honourable Mr. Justice Ronald E. Stauth, Ontario Courtof Justice (Family Division)
"This book details an excellent set of nonverbal techniques tohelp mediators resolve conflicts and break impasses. It alsopresents negotiators with the tools to gain a strategic advantageduring their next negotiation."—John Barkai, professor, University of Hawaii School ofLaw
"This book gives mediators a promising array of insights andtools, drawn from Barbara Madonik's background in communications,for building understanding and improving rapport in mediation. Itwill be especially helpful to lawyers/mediators whose focus hasbeen on content and advocacy and who now wish to develop greatersensitivity and skill in interpersonal communication in thespecific context of mediation."—David G. Price, lawyer and mediator, chair, AlternativeDispute Resolution Section, Canadian Bar Association (Ontario)
"Barbara Madonik has created a very helpful and much-neededexploration of the hidden dimensions of mediation. Her sensitivityto all of the complicated nuances of nonverbal communication iswell expressed in this book. Mediators will find both practicalguidance and a new set of tools for understanding the interpersonaldynamics of the mediation process."—David A. Hoffman, attorney, mediator, and arbitrator,member, Hill & Barlow, P.C.
"Ms. Madonik provides the tools to access a whole new dimensionin mediation. Her book should be required reading for everymediator who desires to reach and respond to parties moreeffectively."—Melissa Janis, president, Dovetail Solutions, LLC
