Human Resources in Healthcare: Managing for Success, Fifth Edition

by Carla Jackie Sampson PhD (Editor), Bruce J. Fried PhD (Editor)

Overview

The unprecedented events of 2020 exposed many of the hidden flaws in the healthcare system that harm not only patients but also healthcare employees and their well-being. Anti-racism movements demanded that healthcare organizations reframe their diversity and inclusion initiatives. The COVID-19 pandemic forced systems to respond to worker strain, stress, and burnout. These events and others have reinforced the need for a dynamic and constantly evolving approach to human resources in healthcare. Human Resources in Healthcare: Managing for Success addresses the key realities and trends in healthcare human relations. The topics explored provide readers with a solid foundation for working effectively with people in healthcare organizations. The book’s aim is to equip managers with the conflict management and problem-solving skills necessary to apply sound human resources policies. This fifth edition includes three new chapters based on recent developments. One explores burnout and worker well-being in the changing healthcare landscape and in the face of a pandemic. Another focuses on diversity, inclusion, and belonging, offering problem-based cases and a tool for diversity strategy development. The third addresses worker retention, as millennials and Generation Z become a larger share of the workforce. Other changes in this edition include: updates on the increasing use of technology and its effect on the employer–employee relationship; vignettes in each chapter that challenge students with difficult ethical dilemmas; human resources metrics that support a diversity strategy and effectiveness in retention and hiring; and expanded instructor resources that include teaching notes for ethical scenarios and discussion questions. Recognizing change in the healthcare workforce is only the first step. This book elevates managers to the next step: expertly adapting and succeeding in the face of change.
 

Product Details

ISBN-13:	9781640552456
Publisher:	Health Administration Press
Publication date:	06/14/2021
Edition description:	Fifth edition
Pages:	614
Product dimensions:	7.00(w) x 10.00(h) x 1.40(d)

About the Author

Carla Jackie Sampson, PhD, FACHE, is a clinical associate professor of healthcare management and public service at the New York University (NYU) Robert F. Wagner Graduate School of Public Service. She is the director of NYU’s online MHA program and residential MPA program in health policy and management. Her research interests include healthcare workforce policy, the impact of structural racism on the social determinants of health, and anchor mission strategy development. Dr. Sampson served as the vice president for the Commission on the Accreditation of Healthcare Management Education, where Bruce J. Fried, PhD, is associate professor in the Department of Health Policy and Management at the University of North Carolina (UNC) at Chapel Hill. His research and teaching span the areas of human resources management, quality improvement, the healthcare workforce, international and comparative health systems, and globalization and health. Dr. Fried has coauthored several books, including Fundamentals of Human Resources in Healthcare and World Health Systems: Challenges and Perspectives. Before joining UNC, he served on the faculty of medicine at the University of Toronto. Dr. Fried received his master’s degree from the University of Chicago and his PhD in health administration from UNC-Chapel Hill. 

Table of Contents

Preface xvii

Acknowledgments xxv

Chapter 1 Strategic Human Resources Management Carla Jackie Sampson Myron D. Fottler 1

Learning Objectives 1

Introduction 1

Rationale for SHRM 2

SHRM and Performance 3

Effective HR Practices 4

Environmental Trends 7

The SHRM Model 9

Organizational Mission and Corporate Strategy 15

A Strategic Perspective on Human Resources 24

Who Performs HR Tasks? 25

Summary 27

Discussion Questions 27

Experiential Exercises 28

Note 29

References 29

Chapter 2 Employment Law, Employee Relations, and Healthcare Drake Maynard 33

Learning Objectives 33

Introduction 34

History of Employment Law in the United States 36

Employment Law in the Twenty-First Century 47

How Employment Law and Employee Relations Can Promote Strategic Human Resources Management 54

Other Employment Law and Employee Relations Issues 67

Summary 68

Discussion Questions 70

Experiential Exercises 71

Notes 74

References 74

Web Resources 76

Chapter 3 Healthcare Professionals Kenneth R. White Patrick D. Shay Dolores G. Clement 77

Learning Objectives 77

Introduction 77

Professionalization 78

Healthcare Professionals 80

Considerations for Human Resources Management 94

The Changing Nature of the Healthcare Professions 96

Summary 103

Discussion Questions 104

Experiential Exercise 104

References 104

Chapter 4 Credentialing of Healthcare Providers John C. Hyde II 109

Learning Objectives 109

Introduction 109

Historical Background 111

Elements of the Credentialing and Privileging Process 114

Concerns and Issues in Credentialing and Privileging 117

The Credentialing and Privileging Process 120

Future Trends in Credentialing and Privileging 121

Summary 122

Discussion Questions 122

Experiential Exercise 123

References 123

Chapter 5 Diversity, Inclusion, and Belonging Luzita Francis Carla Jackie Sampson Rupert M. Evans Sr. 125

Learning Objectives 125

Introduction 125

Defining Diversity, Inclusion, and Belonging 126

Business Case for Diversity 132

Healthcare Workforce Diversity Efforts 136

The Role of Organizations 137

Inclusive Human Resources Practices 144

Barriers 148

Summary 150

Discussion Questions 150

Experiential Exercises 151

References 153

Chapter 6 Job Analysis and Job Design Sean A. Newman Myron D. Fottler 157

Learning Objectives 157

Introduction 157

Definitions 158

The Job Analysis Process 161

Job Design 175

Specialization in Healthcare 176

Summary 187

Discussion Questions 188

Experiential Exercises 189

References 190

Chapter 7 Recruitment and Selection Bruce J. Fried 199

Learning Objectives 199

Introduction 199

Recruitment 201

Selection 220

Summary 237

Discussion Questions 237

Experiential Exercises 237

References 241

Chapter 8 Retention Donald Ross 247

Learning Objectives 247

Introduction 247

Addressing Turnover and Retention in an Employee Choice Market 248

Studies on Healthcare Demand, Staff Shortage, and Turnover 250

The Impact of Turnover 251

The Importance of Retaining Employees 254

Components of a Retention Strategy 255

Retention Strategies 258

Summary 270

Discussion Questions 271

Experiential Exercise 271

References 271

Chapter 9 Performance Management Bruce J. Fried Lydia Johnson 277

Learning Objectives 277

Introduction 277

The Role of Performance Management 282

Cynicism About Performance Management 283

Establishing Job Standards and Appraisal Criteria 287

Collecting Job Performance Data 289

Conducting Effective Performance Management Evaluations 300

The Special Case of Bullies and Toxic Managers 304

Summary 309

Discussion Questions 310

Experiential Exercises 310

References 318

Chapter 10 Compensation Practices, Planning, and Challenges Sean A. Newman John Cashion Bruce J. Fried 321

Learning Objectives 321

Introduction 321

The Strategic Role of Compensation Policy 324

Compensation Decisions and Dilemmas 325

Determining the Monetary Value of Jobs 331

Special Considerations for Compensating Physicians 348

Summary 358

Discussion Questions 358

Experiential Exercises 359

References 361

Chapter 11 Employee Benefits Dolores G. Clement Melissa G. McCraw 367

Learning Objectives 367

Introduction 367

Brief Historical Background 369

Major Federal Legislation 370

Overview of Employment Benefits 374

Designing a Benefits Plan 391

Managerial Implications 393

Summary 393

Discussion Questions 395

Experiential Exercise 395

References 396

Chapter 12 Managing with Organized Labor Donna Malvey 397

Learning Objectives 397

Introduction 397

Overview of Unionization 399

The Labor Relations Process 400

A Review of Administrative, Legislative, and Judicial Actions 409

Developments in Organizing Healthcare Workers 414

Management Guidelines 419

Implications for the Future of Labor-Management Relations 421

Summary 422

Discussion Questions 423

Experiential Exercises 423

References 425

Web Resources 427

Chapter 13 Workforce Planning in a Rapidly Changing Healthcare System Erin P. Fraher Andy Knapton 429

Learning Objectives 429

The Link Between Macro-Level Policy and Micro-Level Healthcare Workforce Outcomes 429

The Importance of Healthcare Workforce Planning in a Rapidly Changing System 431

The Strengths and Weaknesses of Workforce Models 433

Estimating the Supply of Healthcare Workers 434

Estimating the Demand for Healthcare Services 438

Matching Supply and Demand 444

Real-World Applications 446

Summary 448

Discussion Questions 448

Experiential Exercise 450

Notes 452

Acknowledgments 452

References 452

Chapter 14 The Nursing Workforce in Healthcare Organizations Lindsay Thompson Munn Cheryl B. Jones George H. Pink 457

Learning Objectives 457

Introduction 457

The Nature of Nursing Work 458

Types of Nursing Personnel 460

Nursing in Healthcare Organizations 460

Managing the Nursing Workforce 463

Current Issues in Managing Nursing 469

Looking to the Future 477

Summary 485

Discussion Questions 486

Experiential Exercise 487

References 487

Chapter 15 Human Resources Management Practices for Quality and Patient Safety Bruce J. Fried 495

Learning Objectives 495

Introduction 495

Common Quality Improvement Strategies 501

Common Themes and Tools 504

The Importance of Human Resources 505

Human Resources Practices and Team Effectiveness 506

Summary 515

Discussion Questions 516

Experiential Exercise 516

References 519

Chapter 16 Burnout, Well-Being, and Workplace Vitality Amanda Raffenaud Tina Yeung 521

Learning Objectives 521

Introduction 521

Stress and Burnout 522

Burnout Risk Factors 523

Specific Concerns for Health Professions 525

Key Contributors to Burnout 528

Impacts of Burnout 530

Managerial Response to Stress and Burnout 533

Summary 536

Discussion Questions 536

Experiential Exercises 537

References 539

Appendix A Human Resources Metrics Carla Jackie Sampson Myron D. Fottler Bruce J. Fried 543

Appendix B Cases Bruce J. Fried Carla Jackie Sampson 551

Case 1 Runnemede Health Diversity Training 553

Case 2 Implementing Comparable Worth Legislation 554

Case 3 Physician Engagement 558

Case 4 Nurse Staffing Ratios and the State Nursing Association 561

Case 5 Is the Nurse Shortage Over for Good? 562

Case 6 A Living Wage 564

Index 569

About the Editors 617

About the Contributors 619