Table of Contents
What’s the big deal about this people stuff? vii
Let’s set the scene 1
Section One – Stop, Understand 9
People can’t be fixed 11
The mystery of history (part one) 17
The mystery of history (part two) 27
Most people suffer from S.A.D.S. 35
Some people are lightbulbs 41
Why intelligent people do stupid things 47
You get what you tolerate 53
Why change is complicated 61
Humiliation is for amateurs 73
Being nice won’t always work 81
It takes two to tango 87
No investment, no return 93
Section Two – Move On 101
Have realistic expectations 103
Let sleeping dogs lie . . . sometimes 111
Check out your attitude 117
Be willing to be wrong 127
Don’t treat people as you want to be treated 135
How to make change a success 141
Four killer questions you have to ask yourself 153
How to make criticism count . . . not crucify 163
Work out why they’re whinging 171
How to make people feel S.P.E.C.I.A.L. (part one) 181
How to make people feel S.P.E.C.I.A.L. (part two) 191
How to pick people up when they’re feeling down 203
How to talk so people listen 213
The ball’s in your court 225
About Paul McGee 235
More Books by Paul McGee 237
Index 239