Table of Contents
A Note from the Authors
Introduction
Part I The Four Social Styles of Annoying People
1 Everybody Has Annoying People Problems 15
2 What Annoys Us About Others 19
3 Determining Your Social Style 31
4 The Strengths of Each Social Style 37
5 The Weaknesses of Each Social Style 47
6 Secondary Social Styles 57
7 The Annoying People in Action 67
8 Identifying Social Styles in Others 75
9 What Annoying People Value and What Really Annoys Them 85
10 Annoying People with Their Backs Against the Wall 91
11 How to Lead Annoying People 105
12 How to Follow Annoying People 115
13 Selling to Annoying People 125
14 The Compatibility of Annoying People 133
15 Dispelling Ten Stereotypical Gender Myths 145
16 Mottos and Sayings of Annoying People 157
17 The Foundational Basis for the Four Social-Styles Concept 165
Part II Conflict Prevention and Resolution
18 What Is Conflict? 173
19 Ten Myths About Conflict 181
20 The Positive Power of Confrontation 187
21 Dealing with Conflict Mentally 193
22 What Is the Issue? 201
23 Three Approaches to Resolving Conflict 207
24 Making the Confrontation 215
25 Choose Your Words Carefully 225
26 Observing Body Language 233
27 Listening to Reduce Conflict 245
28 Dealing with the Response to Confrontation 263
29 When You Are Confronted 273
30 The Influence of Power in Conflict 287
Closing Thoughts 299
Bibliography 305
About the Authors 309
