| Introduction | xix |
I | Ka-ching! Ka-ching! Marketer's Music | 1 |
II | Deeply Understand the Definition of Marketing | 3 |
III | The Superstar Marketing Company | 6 |
IV | "This Is Customer Money!" | 10 |
V | Customers Fire Employees Every Day | 12 |
VI | Segment Your Customers: Okay, Not Okay | 15 |
VII | The Customer Is Not Always Right | 18 |
VIII | Use the Seven Growth Levers | 20 |
IX | You Must Love Your Brand | 23 |
X | Early to Bed, Early to Rise, Sell Hard, and Dollarize | 27 |
XI | Always Price to Value | 29 |
XII | The Folly of Price Cutting | 32 |
XIII | A Price-to-Value Parable | 35 |
XIV | Always Sell Consequences | 37 |
XV | Derived Demand Is Not Direct Demand | 39 |
XVI | Fifteen Super Marketer Must-Knows | 42 |
XVII | Some Rules for Choosing a Brand Name | 46 |
XVIII | Always Put the Brand Name in the Headline | 50 |
XIX | Never Use "We" | 53 |
XX | What, Pray Tell, Is the Difference? | 55 |
XXI | Never Use Bad Words in Advertising or Selling | 59 |
XXII | Advertise and Sell with Numbers, Not Adjectives | 63 |
XXIII | Don't Put Your Phone Numbers on Your Trucks | 66 |
XXIV | Don't Hit Into a Triple Bad Play: A Case History | 68 |
XXV | Marketing Superstar Instant Challenge #1 | 71 |
XXVI | Don't Send a Ransom Note | 73 |
XXVII | Be Your Own Customer | 76 |
XXVIII | Banish All Buying Barriers | 79 |
XXIX | Always Thank Your Customers | 83 |
XXX | A Fast Fifteen | 86 |
XXXI | Superstars Love Recessions | 90 |
XXXII | Never Take the Cheese Off the Pizza | 93 |
XXXIII | Beware the Constellation Theory of Marketing | 96 |
XXXIV | Marketing Superstar Instant Challenge #2 | 99 |
XXXV | Always Have a President's Pipeline | 101 |
XXXVI | Questions Lazy Marketers Can't Answer, but the Marketing Superstar Must: Part I | 103 |
XXXVII | Get Answers to These Questions: Part 2 | 107 |
XXXVIII | Compete for Inches | 109 |
XXXIX | Marketing Superstar Instant Challenge #3 | 111 |
XL | Repolish the Silver | 113 |
XLI | First Sell Inside ... Always | 116 |
XLII | Don't Let Perfect Be the Enemy of Better | 119 |
XLIII | Own a Market, Not a Mill | 122 |
XLIV | Loss Leaders Are for Losers | 125 |
XLV | Marketing Superstar Instant Challenge #4 | 130 |
XLVI | Never Run a Three-Page-Spread Ad, or How to Burn Shareholder Money | 132 |
XLVII | Marketing Superstar Instant Challenge #5 | 135 |
XLVIII | Shrink to Grow | 137 |
XLIX | Fill the Air with Flailing Fists | 139 |
L | Remember Jimmy Durante | 141 |
LI | The First Annual Ostrova House Race | 143 |
LII | Marketing Superstar Instant Challenge #1 Answer | 147 |
LIII | Marketing Superstar Instant Challenge #2 Answer | 149 |
LIV | Marketing Superstar Instant Challenge #3 Answer | 151 |
LV | Marketing Superstar Instant Challenge #4 Answer | 154 |
LVI | Summary #1: Hallmarks of Great Marketing Companies | 156 |
LVII | Summary #2: Characteristics of the Killer Competitor Companies | 161 |
| Epilogue | 165 |
Appendix | Dollarize Your Way to More Effective Marketing | 166 |