How Did That Happen?: Holding People Accountable for Results the Positive, Principled Way

by Roger Connors, Tom Smith

Overview

The New York Times bestseller that provides a simple, proven approach to improve accountability and the bottom line.

The economy crashes, the government misfires, businesses fail, leaders don't lead, managers don't manage, and people don't follow through, leaving us asking, "How did that happen?"

Surprises caused by a lack of personal accountability plague almost every organization today, from the political arena to large and small businesses. How Did That Happen? offers a proven way to eliminate these nasty surprises, gain an unbeatable competitive edge, and enhance performance by holding others accountable the positive, principled way.

As the experts on workplace accountability and the authors of The Oz Principle, Roger Connors and Tom Smith tackle the next crucial step everyone can take, whether working as a manager, supervisor, CEO, or individual performer: creating greater accountability in all the people on whom you depend.

Product Details

ISBN-13:	9781591844143
Publisher:	Penguin Publishing Group
Publication date:	07/26/2011
Pages:	272
Product dimensions:	5.40(w) x 8.40(h) x 0.90(d)
Age Range:	18 Years

About the Author

Roger Connors and Tom Smith are cofounders of Partners in Leadership, an international management consulting firm with hundreds of clients in almost all major industries. They are also the coauthors of Journey to the Emerald City, a sequel toThe Oz Principle.

Tom Smith and Roger Connors are cofounders of Partners in Leadership, an international management consulting firm with hundreds of clients in almost all major industries. They are also the coauthors of Journey to the Emerald City, a sequel toThe Oz Principle.

What People are Saying About This

From the Publisher

"James approaches this book on holding people accountable with an easy, conversational tone." —-AudioFile

Editorial Reviews

"Definitely the 'go-to' book for teaching organizational accountability that works- without the backlash."
-Stephen R. Covey, author, The 7 habits of Highly Effective People

"Packed with practical tools and insights, this is the book that can help you turn accountability from concept into reality."
-Jim Mazzo, president, Abbott Medical Optics

"Connors and Smith have done it again! . . . This book will provide a competitive advantage at a time when 'accountability' is more important than ever before!"
-David Brandon, chairman and CEO, Domino's Pizza, Inc.

"This is the right approach for getting results in today's global environment."
-Gregory J. Newell, former U.S. ambassador and assistant secretary of state

"How Did That Happen? clearly outlines the path to accountability. . . . We will place a copy of this book in the hands of all leaders throughout our organization."
-Michael Lippert, chief operating officer, Arby's Restaurant Group, Inc.

"Creating greater accountability in a way that captures people's hearts and minds is harder than it looks. . . . How Did That Happen? delivers specific and practical advice to do just that."
-Ginger Graham, former CEO, Amylin Pharmaceuticals, Inc.

"Connors and Smith offer an insightful view into the underpinnings of accountability that translate into spectacular and sustainable results."
-Michael Kneidinger, vice president of worldwide operations, Hard Rock CafT International

"How Did That Happen? peels back the onion on achieving sustained accountability."
-Jeff Brundage, senior vice president of human resources, American Airlines

From the Publisher

Lloyd James approaches this book on holding people accountable with an easy, conversational tone. His reading is marked with pauses at the end of, and sometimes in the middle of, sentences, a style that provides just enough inflection to keep listeners engaged. The approach of the book—which is intended to make listeners think about personal responsibility within organizations—is interactive. However, the self-assessment questions included are not well suited to the audio format, even though James tries to give listeners sufficient time to consider their answers. At one point, the authors refer to an online quiz, but the rest of the time listeners will need to keep pen and paper handy to get the most out of this discussion. E.N. © AudioFile 2010, Portland, Maine

MARCH 2010 - AudioFile