Health Communication: Strategies for Health Professionals / Edition 3

by Laurel Northouse, A. Winick, Peter Northouse

Overview

Written by experienced professionals in the fields of nursing and communication, this unique text helps nurses and other health care professionals improve their personal communication style for more effective provider-patient communication. KEY TOPICS: This third edition delivers up-to-date, fact-based research and theoretical information in easy-to-understand terms. New models of communication have been added as well as a new chapter on multi-cultural issues. New material on communicating across the lifespan has been integrated throughout the book. MARKET: All nursing and allied health students.

Product Details

ISBN-13:	9780838536803
Publisher:	Pearson Education
Publication date:	07/16/1997
Series:	Health Communication
Edition description:	REV
Pages:	336
Product dimensions:	7.05(w) x 9.20(h) x 0.85(d)

About the Author

Northouse, Laurel L., PhD, RN, FAAN (Wayne State Univ); Northouse, Peter G., PhD (Western Michigan Univ)

Table of Contents

1. An Introduction to Health Communication.

Definitions of Communication. Basic Assumptions about Human Communication. Selected Models of Communication. Selected Health-Related Models. A Model of Health Communication. Summary.

2. Communication Variables in Health Care.

Empathy. Control. Trust. Self-Disclosure. Confirmation. Summary.

3. Communication in Health Care Relationships.

Professional-Patient Relationships. Professional-Professional Relationships. Professional-Family Relationships. Patient-Family Relationships. Summary.

4. Nonverbal Communication in Health Care Settings.

The Importance of Nonverbal Communication in Health Care. The Nature of Nonverbal Communication. Dimensions of Nonverbal Communication. Summary.

5. Interviewing in the Health Care Context.

Interviewing Defined. Types of Interviews in Health Care Settings. Phases in the Interview Process. Communication Techniques in Interviews. Summary.

6. Small Group Communication in Health Care.

Definition of Small Group Communication. Types of Health Care Groups. Components of Small Groups. Phases of Small Groups. Summary.

7. Conflict and Communication in Health Care Settings.

Conflict Defined. Kinds of Conflict. Theoretical Approaches to Conflict. Styles of Approaching Conflict. Communication Approaches for Conflict Resolution. Summary.

8. Ethics and Health Communication.

Dimensions of Biomedical Ethics. Informed Consent: A Communication Issue. Honesty and Truth Telling: A Communication Responsibility. Ethics Committees: The Process of Ethical Decision Making. Summary.

9. Intercultural Communication and Health Care.

Intercultural Communication Defined. Related Concepts. Two Major Characteristics of Culture. Elements in Intercultural Communication. Ways to Promote Effective Intercultural Communication. Summary.

Editorial Reviews

Reviewer: Lea Montgomery, MS, RN (Baylor University School of Nursing)
Description: The third edition of this book provides innovative discussions of communication issues as they relate to the healthcare environment. Although the structure and format are consistent with the second edition, published in 1992, this text contains more than 100 new citations, along with pertinent case studies and additional tables that exemplify the content. A new informative chapter on intercultural communication explains the implications of ethnic diversity in the healthcare setting.
Purpose: The purpose is to explore the communication process as it occurs in the healthcare setting. It provides theory-based strategies to enhance communication with clients, families, and peers. The objectives are relevant and adequately discussed by the authors.
Audience: Graduate students in the health science fields or health professionals interested in developing and enhancing their communication techniques are the target audience. It is advantageous for the reader to have a basic understanding of the concepts of communication before reading this text.
Features: The book is written in a reader-friendly manner that provides concrete examples. Classic and current references are incorporated and well documented. Tables and figures clarify and reinforce the content. The case studies are pertinent and interesting. They stimulate reader interest and enhance critical thinking skills. The chapter pertaining to intercultural communication is particularly enlightening.
Assessment: This is an informative and sound educational resource. It contains insightful and useful information regarding the multifaceted issues surrounding communication in the healthcare arena. It may be used as an instructional text for the classroom or as a wonderful reference book for a personal library.

Doody's Review Service

3 Stars from Doody

The third edition of this book provides innovative discussions of communication issues as they relate to the healthcare environment. Although the structure and format are consistent with the second edition, published in 1992, this text contains more than 100 new citations, along with pertinent case studies and additional tables that exemplify the content. A new informative chapter on intercultural communication explains the implications of ethnic diversity in the healthcare setting. The purpose is to explore the communication process as it occurs in the healthcare setting. It provides theory-based strategies to enhance communication with clients, families, and peers. The objectives are relevant and adequately discussed by the authors. Graduate students in the health science fields or health professionals interested in developing and enhancing their communication techniques are the target audience. It is advantageous for the reader to have a basic understanding of the concepts of communication before reading this text. The book is written in a reader-friendly manner that provides concrete examples. Classic and current references are incorporated and well documented. Tables and figures clarify and reinforce the content. The case studies are pertinent and interesting. They stimulate reader interest and enhance critical thinking skills. The chapter pertaining to intercultural communication is particularly enlightening. This is an informative and sound educational resource. It contains insightful and useful information regarding the multifaceted issues surrounding communication in the healthcare arena. It may be used as an instructional text for the classroom or as a wonderfulreference book for a personal library.

Lea Montgomery