Health Care Market Strategy: From Planning to Action / Edition 5

by Steven G. Hillestad, Eric N. Berkowitz

Overview

Health Care Market Strategy: From Planning to Action, Fifth Edition, a standard reference for nearly 20 years, bridges the gap between marketing theory and implementation by showing you, step-by-step, how to develop and execute successful marketing strategies using appropriate tactics. By putting the concepts learned in introductory marketing courses into action using the authors’ own unique model—called the strategy/action match— you will learn how to determine exactly which tactics to employ in each stage of the market. In this new edition, you’ll also discover the latest practical applications for strategy development, the marketing planning process, challenges of a competitive marketplace, vision, and other critical aspects of health care marketing. Whether you’re a student interested in learning marketing strategy or a working executive seeking additional training in management, this book will teach you what a sound strategy looks like, and the importance of an overall strategy before a marketing plan is created. Significantly revised, the Fifth Edition features: - Updated references to examples of market champions, disruptive organizations and innovative leaders as well as new discussions of the social and business conflicts between ‘good market share’ and ‘bad market share’ and potential future disruptive technologies - Recent examples that reflect current business models such as online retailers and online health information websites such as WebMD - Thoroughly updated chapter on the competitive marketplace with new discussion on the domestic medical tourism trend and expanded discussion of transparency - More discussion on federal policy, Medicare and Medicaid, the ramifications of an aging population, higher costs, strained healthcare systems and an unpredictable congress - A new discussion on Integrated Marketing Communications, including new and enhanced discussion of digital media and how its effectiveness is measured

Product Details

ISBN-13:	9781284150407
Publisher:	Jones & Bartlett Learning
Publication date:	12/14/2018
Edition description:	Reprint
Pages:	338
Product dimensions:	5.90(w) x 8.90(h) x 0.80(d)

About the Author

Steven G. Hillestadtrained at the University of Wisconsin (Madison) in both business and public administration. He led marketing efforts at the Fairview System in Minneapolis in the late 1970s, when the first edition of Health Care Market Strategy was published. Until 1998 he led marketing, strategy, acquisitions, and business-development efforts at Abbott Northwestern Hospital, LifeSpan, and Allina Health System, all located in Minneapolis. He has been active in professional organizations and has published frequently. He teaches part-time at the University of Minnesota, co-owns an upscale lodge on the shores of Lake Superior, and provides consultation to organizations involved in health care delivery. Currently, he is working with not-for-profit boards to help them improve performance so that they can achieve their vision. He resides in Minneapolis and Beaver Bay, Minnesota.

Dr. Berkowitz has consulted frequently on marketing and marketing research for a wide range of health care organizations. A frequent speaker for medical staff meetings and retreats, Dr. Berkowitz also serves as a core faculty member for the American College of Physician Executives. Dr. Berkowitz also has been a frequent speaker at meetings of the Medical Group Management Association, the American Hospital Association, and the Association of Community Cancer Centers among others. Dr. Berkowitz has taught in the Executive Management Programs of the University of Minnesota, Health Systems Management Center at Case Western Reserve University, Carnegie Mellon University and for the University of Connecticut. Professor Berkowitz has published extensively in both marketing and health care. He is an author of six books; Essentials of Health Care Marketing (Jones and Bartlett, 2006, 1996); Marketing (Richard D. Irwin, 7th ed., 2002);Marketing in Canada (Richard D. Irwin, 5th ed.); Health Care Marketing Plans: From Strategy to Action (Jones and Bartlett 3rd ed., 2004); Strategic Planning inHealth Care Management: Marketing and Finance Perspectives (Aspen 1981); Health Care Market Research (Richard D. Irwin, 1997). Dr. Berkowitz is a past editor of the Journal of Health Care Marketing. He also served as Chairperson of the Alliance for Health Care Strategy and Marketing. Eric also served as the Editor of Trend Watch. Professor Berkowitz is listed in Who’s Who in American Industry and Finance, Who’s Who in Education, 6th ed (2004-2005), and Who’s Who Among Emerging Leaders. In 1985 Dr. Berkowitz was named an honorary member of the American College of Physician Executives. In 1988 Professor Berkowitz received the Frank J, Weaver Leadership Award from the Alliance for Healthcare Strategy and Marketing for his contributions to the advancement of healthcare marketing.

Table of Contents

Chapter 1 Strategy Development and the Strategic Mindset
Chapter 2 Understanding the Strategic, Business, and Marketing Planning Process
Chapter 3 The Challenge of a Competitive Marketplace
Chapter 4 Step 1: Conducting the Internal/External Assessment
Chapter 5 Step 2: Creating the Mission, Vision, and Critical Success Factors
Chapter 6 Step 3: The Strategy/Action Match
Chapter 7 Step 4: Determining Marketing Actions
Chapter 8 Step 5: Integration of the Marketing Plan with the Business Plan and the Strategic Plan
Chapter 9 Step 6: The Approval and Monitoring Process
Chapter 10 Conclusion
Appendix A Consolidated List of Key Questions to Ask in Analysis
Appendix B Case Study: Sample Strategic Plan and Marketing Plan
Appendix C Case Study Short-Form Consolidated Strategic and Marketing Plan for Smaller Clinical Organizations