Front Office Management for the Veterinary Team / Edition 2

by Heather Prendergast

Overview

The only book of its kind, Front Office Management for the Veterinary Team focuses on the day-to-day duties of the veterinary team. It offers a complete guide to scheduling appointments, billing and accounting, communicating effectively and compassionately with clients, managing medical records, budgeting, marketing your practice, managing inventory, using outside diagnostic laboratory services, and much more. Written by Heather Prendergast, RVT, CVPM, this manual simplifies essential tasks with step-by-step instructions!

• Exercises on the Evolve website offer additional practice with front office tasks.
• Interactive working forms give you experience completing sample checks, deposit slips, patient history forms, and incident reports.
• The latest information on electronic banking and tax forms ensures that you adhere to the most current financial guidelines.
• What Would You Do/Not Do boxes provide scenarios to expose you to real-life situations that occur in veterinary practice and guide you through to an appropriate resolution.
• Review questions test your understanding of concepts presented in each chapter.
• Practice Point boxes highlight practical information to remember while on the job.
• Veterinary Practice and the Law boxes provide essential information about laws that you must know in order to run an ethical practice and to protect the practice.
• Key terms and learning objectives guide you through study of the most important content.

Product Details

ISBN-13:	2900323261851
Publication date:	07/02/2014
Pages:	496
Product dimensions:	6.00(w) x 1.25(h) x 9.00(d)

Table of Contents

Part I: Veterinary Practice as a Business

1. Veterinary HealthCare Team Members

2. The Receptionist Team

3. Team Management

4. Veterinary Ethics and Legal Issues

5. Human Resources

6. Stress and Burnout

7. Practice Design

8. Technology in the Office

9. Outside Diagnostic Laboratory Services

11. Marketing

Part II: Communication Management

11. Client Communications

12. Interacting with a Grieving Client

Part III: Veterinary Practice Systems

13. Appointment Management Systems

14. Medical Records Management

15. Inventory Management

16. Controlled Substances

17. Logs

18. Accounts Receivable

19. Pet Health Insurance

20. Preparing and Maintaining a Budget

21. Occupational Hazards and Safety Issues

22. Security

Part IV: Clinical Assisting in the Veterinary Practice

23. Clinical Assisting

24. Calculations and Conversions

25. Professional Development

Editorial Reviews

"From burn out, the medication log book or stock monitoring and not forgetting basic accountancy, all practice managers (or owners) will surely benefit from reading this book."

Vets Today, December 2010

From the Publisher