Focused Quality: Managing for Results

by Paul Murphy

Overview

Provides an easy-to-use technique that enables readers to identify those processes having the greatest impact on their business success so they can focus on high payoff areas. Describes how to manage and track process improvement project teams as they execute improvement initiatives. Contains a wealth of authentic examples to illustrate applications, methods, tools and concepts.

Product Details

ISBN-13:	9781040279434
Publisher:	Taylor & Francis
Publication date:	11/01/2024
Sold by:	Barnes & Noble
Format:	eBook
Pages:	208
File size:	7 MB

Table of Contents

MANAGING THE VITAL FEW.
Why Focused Quality Management?
FOCUSED QUALITY MANAGEMENT: A FRAMEWORK FOR SUCCESS.
Prepare: Laying the Foundation.
Plan: Focusing Process Improvements.
Deploy: Making Process Improvements Happen.
Deploy: Making Organizational Improvements Happen.
Transition: Making It Stick.
LEADING THE CHANGE.
Leading the Charge.
Is the Organization Ready?
When Things Go Wrong.
Appendices.
Index.

Editorial Reviews

"This is definitely a book you should read…that is if you want to get bottom-line results."
C. Jack Grayson, Chairman, American Productivity & Quality Center
"This book was written because we have seen a growing-in fact, an alarming number of organizations going down the path to total quality management, only to falter, fail, or worse, start drifting and blame TQM.
In the process we've seen some organizations that have been very successful with TQM and benchmarking. We've seen bottom-line results. And we've seen smiling CEO's and workers.
Something is wrong, terribly wrong...
Upper management either is or is not involved. When upper management doesn't drive the TQM effort, the results are disappointing at best.
That's why I encouraged the authors of this book to write it. They have created a philosophy and concrete methodology for producing results from TQM. And the best way to get quality results is to read this book"
C. Jack Grayson

(FOLLOWING REVIEW ADDED 7/22/98)
"...an excellent resource and a very easy read... The parts that are especially good relate to the empowerment of employees and the new role of middle-level managers in supporting (focused quality management)."
-Canadian Public Administration

From the Publisher