Table of Contents
Foreword Ann McLain Terrell ix
Introduction Approaching Conflict 1
Conflict in Early Childhood Education 2
The Six Core Principles of Working Through Conflict 3
How This Book Is Organized 5
How to Use This Book 5
Chapter 1 Defining Conflict 7
Five Conflict Scenarios 8
Defining Conflict 9
You in Conflict 13
Returning to the Rive Conflict Scenarios 19
Chapter 2 From Reaction to Response 25
Chris and Christine Share Their Conflicts 26
Reflection Questions 27
From Reaction to Response 31
Chris and Christina Respond to Their Conflicts 34
Your Turn 36
Chapter 3 Conflict Is Sticky 37
Learning from Stickiness 37
Mindfulness When You're Stuck 39
The Neurology and Psychology of Stickiness 46
Practicing with Stickiness 52
Remember: Accept Imperfection 57
Chapter 4 Practice Makes Imperfect 59
Every Difficult Conversation Is a Three-In-One 59
Why Robin and Pat? 61
Robin's Case Study 62
Pat's Case Study 65
Learning from Robin and Pat 69
Chapter 5 Starting with Yourself 75
Helpful Reminders as You Prepare to Prepare 75
The Four Personal Preparation Tasks 89
Chapter 6 Building and Rebuilding Trust 95
Trust = Empathy + Logic + Authenticity 95
Collaboration, Behavior Change, and Ambivalence 97
Collaboration 1: Figure Out Logistics 99
Collaboration 2: Plan for Plenty of Time 105
Collaboration 3: Clarify Shared Expectations 107
Collaboration 4: Establish a Safe and Neutral Ground 113
Do Not Skip These Steps! 116
Chapter 7 The Big Conversation 117
You're Ready 117
There's No Such Thing as "Ready" 118
The Big Conversation Is Really, Really Big 119
The Opportunity of Leadership 120
Conversation Step 1: Start with What Happened 122
Conversation Step 2: Loop Your Way Through the Conflict 125
Conversation Step 3: Relate Alternative Perspectives 129
Conversation Step 4: Consider Contributions (and Avoid Blame) 130
Continuing the Big Conversation 132
Chapter 8 We Never Stop Learning About Conflict 135
The Tools in Your New Tool Kit 137
Choosing the Right Approach 137
Developing a Provisional Response 138
You've Got This! 143
Acknowledgments 145
References 149
Index 151
About the Authors 157