Expertise and Innovation: Information Technology Strategies in the Financial Services Sector

by Robin Fincham, James Fleck, Rob Proctor, Harry Scarbrough, Margaret Tierney

Overview

Retail financial services is a sector in which technological change—and particularly information technology (IT)—has become critically important. This collection looks at how firms develop a strategic approach to IT in this sector. The contributors present seven case studies from Scottish industry while focusing on key strategic projects within these case companies.

Product Details

ISBN-13:	9780198289043
Publisher:	Oxford University Press
Publication date:	02/23/1995
Edition description:	New Edition
Pages:	346
Product dimensions:	6.44(w) x 9.56(h) x 1.01(d)

About the Author

University of Sterling

Edinburgh University

Edinburgh University

Warwick Business School

Edinburgh University

Edinburgh University

Table of Contents

1. Expertise and Innovation2. Context and Methods of Study3. The Case StudiesPart I - Strategy4. The Negotiation of the Sector5. Structural Position of the IS Function6. Strategy and InnovationPart II - Technology7. Information Technology and Financial Services8. Software Development Practices9. Implementation and Innovation10. User Relations and IT IntegrationPart III - Expertise11. The Dimensions of Expertise12. IT Careers: Organizational and Occupational Strategies13. The Economy of IS Expertise14. ConclusionReferencesIndex