Emotional Intelligence Training

by Karl Mulle

Overview

When it comes to reaching peak performance, emotional intelligence is key.

Research shows that emotional intelligence is more important to performance than ability and technical skill combined. But is EI a skill that can be developed in others? Absolutely.

Trainer Karl Mulle has developed a collection of complete workshops and tools you’ll need to conduct effective two-day, one-day, and half-day emotional intelligence workshop programs.

Free tools and customization options

The free, ready-to-use resources (PDF) that accompany this book include downloadable presentation materials, agendas, handouts, assessments, and tools. All workshop program materials, including MS Office PowerPoint presentations and MS Word handouts, may be customized for an additional licensing fee. Browse the licensing options in the Custom Material License pricing menu.

About the Series

The ATD Workshop Series is written for trainers by trainers, because no one knows workshops as well as the practitioners who have done it all. Each publication weaves in today’s technology and accessibility considerations and provides a wealth of new content that can be used to create a training experience like no other.

Product Details

ISBN-13:	9781607281016
Publisher:	Association for Talent Development
Publication date:	08/29/2016
Sold by:	Barnes & Noble
Format:	eBook
Pages:	272
File size:	52 MB
Note:	This product may take a few minutes to download.

About the Author

Karl Mulle is the president of Karl Mulle Productions, a speaker, author, corporate trainer and coach, and counseling psychologist who specializes in leadership, emotional intelligence, communication, team building, conflict management, stress management, creativity, and change management for businesses and associations throughout the world. In his speaking, training, and writing, Karl draws on 30 years of experience in training and development and his ability to combine psychological insight with humor and practical application to deliver inspiring messages on human effectiveness. He is passionate about helping people achieve their professional goals in the context of strong healthy relationships. He is the co-author of Put Emotional Intelligence to Work and resides in Bloomington, Minnesota.

Table of Contents

FOREWORD BY TONY BINGHAM xv PREFACE xvii INTRODUCTION: HOW TO USE THIS BOOK 1 Why Is Developing Your Emotional Intelligence Important? 1 What Do I Need to Know About Training? 2 How Much Time Will Preparation Take? 3 What Are the Important Features of the Book? 4 How Are the Agendas Laid Out? 6 How Do I Use This Book? 7 Key Points 7 What to Do Next 7 Additional Resources 8 SECTION I: THE WORKSHOPS 9 1 HALF-DAY EMOTIONAL INTELLIGENCE WORKSHOP: THE NEW SCIENCE OF SUCCESS 11 Half-Day Workshop Objectives: The New Science of Success 12 Half-Day Workshop Overview 13 Half-Day Workshop Agenda 13 What to Do Next 24 References 25 2 ONE-DAY EMOTIONAL INTELLIGENCE WORKSHOP: THE NEW SCIENCE OF RELATIONSHIPS 27 One-Day Workshop Objectives: The New Science of Relationships 28 One-Day Workshop Overview 28 One-Day Workshop Agenda 29 What to Do Next 50 References 50 3 TWO-DAY EMOTIONAL INTELLIGENCE WORKSHOP: THE NEW SCIENCE OF LEADERSHIP 51 Two-Day Workshop Objectives: The New Science of Leadership 52 Two-Day Workshop Overview 53 Day-One Overview 53 Day-Two Overview 54 Two-Day Workshop Agenda: Day One 55 What to Do Between Workshop Days 76 Two-Day Workshop Agenda: Day Two 77 What to Do Next 93 References 94 4 CUSTOMIZING THE EMOTIONAL INTELLIGENCE WORKSHOPS 95 Customizing the Content and Activities 96 Customizing the Workshop Format 97 One-Hour, Themed Sessions 97 Two-Hour, Themed Sessions 100 One-Day, Themed Sessions 103 Customizing Delivery With Technology 105 The Bare Minimum 105 What to Do Next 106 SECTION II: ESSENTIALS OF EFFECTIVE EMOTIONAL INTELLIGENCE TRAINING 107 5 IDENTIFYING NEEDS FOR EMOTIONAL INTELLIGENCE TRAINING 109 Why Needs Analysis? 110 Strategic Needs Analysis 110 Structured Interviews 112 Focus Groups 112 Surveys 112 Individual Learning Needs Analysis 113 The Bare Minimum 113 Key Points 114 What to Do Next 114 Additional Resources 115 6 UNDERSTANDING THE FOUNDATIONS OF TRAINING DESIGN 117 Basic Adult Learning Theory 118 More Theoretical Ideas Important to Learning 119 Multiple Intelligences 119 Whole Brain Learning 120 Theory Into Practice 122 Establishing a Framework 122 Identifying Behaviors 122 Practicing 123 Providing Feedback 123 Making It Relevant 123 The Bare Minimum 123 Key Points 124 What to Do Next 124 Additional Resources 124 7 LEVERAGING TECHNOLOGY TO MAXIMIZE AND SUPPORT DESIGN AND DELIVERY 125 Why Consider Learning Technologies? 127 Opportunities to Use Learning Technologies 127 When Designing Training 127 Before Training 128 During Training 129 After Training 130 While Building a Learning Community 131 The Bare Minimum 132 Key Points 132 What to Do Next 132 Additional Resources 133 8 DELIVERING YOUR EMOTIONAL INTELLIGENCE WORKSHOP: BE A GREAT FACILITATOR 135 The Learning Environment 136 Program Preparation Checklist 139 Participant Materials 140 Handouts 140 Presentation Slides 140 Workbooks and Journals 141 Videos 141 Toys, Noisemakers, and Other Props 141 Facilitator Equipment and Materials 142 A Strong Start: Introduction, Icebreakers, and Openers 143 Feedback 144 Role Plays 145 Participant Presentations 146 Ball Toss 147 Journaling 147 Responding to Questions 147 Training Room and Participant Management 148 A Word About Dealing With Difficult Participants 149 An Unforgettable End 152 The Bare Minimum 153 Key Points 153 What to Do Next 153 Additional Resources 153 9 EVALUATING WORKSHOP RESULTS 155 Levels of Measurement 156 Level 1: Measuring Participant Reactions 156 Level 2: Measuring the Extent to Which Participants Have Learned 157 Level 3: Measuring the Results of Training Back on the Job 158 Level 4: Measuring the Organizational Impact of Training 158 Return on Investment 159 Reporting Results 159 The Bare Minimum 160 Key Points 160 What to Do Next 160 Additional Resources 160 SECTION III: POST-WORKSHOP LEARNING 163 10 THE FOLLOW-UP COACH 165 Reinforce Employee Learning to Ensure Success 165 Provide Feedback and Encouragement in the Follow-Up Process 166 Conduct Follow-Up Coaching Sessions 167 Avoid Evaluative Praise 167 Form Habits Out of Action Plan Goals 169 Set Intentions 169 Create an Experience 169 Reflect on the Experience 170 Follow the 7/21 Rule 170 The Bare Minimum 170 What to Do Next 171 References 171 SECTION IV: WORKSHOP SUPPORTING DOCUMENTS AND ONLINE SUPPORT 173 11 LEARNING ACTIVITIES 175 Learning Activities Included in Emotional Intelligence Training 176 Half-Day Workshop: The New Science of Success 176 One-Day Workshop: The New Science of Relationships 176 Two-Day Workshop: The New Science of Leadership 177 12 ASSESSMENTS 203 Assessments Included in Emotional Intelligence Training 204 13 HANDOUTS 209 Handouts Included in Emotional Intelligence Training 209 Half-Day Workshop: The New Science of Success 209 One-Day Workshop: The New Science of Relationships 210 Two-Day Workshop: The New Science of Leadership 211 14 ONLINE SUPPORTING DOCUMENTS AND DOWNLOADS 245 Access to Free Supporting Materials 245 Customizable Materials 246 Working With the Files 247 PDF Documents 247 PowerPoint Slides 247 ACKNOWLEDGMENTS 249 ABOUT THE AUTHOR 251 252