Emotional Intelligence for IT Professionals

by Emília M. Ludovino

Overview

Learn the techniques used by the most successful IT people in the world.

About This Book

• Get real-life case studies for different IT roles, developers, testers, analysts, project managers, DBAs
• Identify with your IT scenarios and take the right decision to move up in your career
• Improve your EQ and face any difficult scenario confidently and effectively

Who This Book Is For

This book is for professionals across the IT domain who work as developers, administrators, architects, administrators system analysts, and so on, who want to create a better working environment around them by improving their own emotional intelligence. This book assumes that you are a beginner to emotional intelligence and will help you understand the basic concepts before helping you with real life scenarios.

What You Will Learn

• Improve your observation skills to understand people better
• Know how to identify what motivates you and those around you
• Develop strategies for working more effectively with others
• Increase your capacity to influence people and improve your communication skills
• Understand how to successfully complete tasks through other people
• Discover how to control the emotional content of your decision-making

In Detail

This book will help you discover your emotional quotient (EQ) through practices and techniques that are used by the most successful IT people in the world. It will make you familiar with the core skills of Emotional Intelligence, such as understanding the role that emotions play in life, especially in the workplace. You will learn to identify the factors that make your behavior consistent, not just to other employees, but to yourself. This includes recognizing, harnessing, predicting, fostering, valuing, soothing, increasing, decreasing, managing, shifting, influencing or turning around emotions and integrating accurate emotional information into decision-making, reasoning, problem solving, etc., because, emotions run business in a way that spreadsheets and logic cannot. When a deadline lurks, you'll know the steps you need to take to keep calm and composed. You'll find out how to meet the deadline, and not get bogged down by stress. We'll explain these factors and techniques through real-life examples faced by IT employees and you'll learn using the choices that they made. This book will give you a detailed analysis of the events and behavioral pattern of the employees during that time. This will help you improve your own EQ to the extent that you don't just survive, but thrive in a competitive IT industry.

Style and approach

You will be taken through real-life events faced by IT employees in different scenarios. These real-world cases are analyzed along with the response of the employees, which will help you to develop your own emotion intelligence quotient and face any difficult scenario confidently and effectively.

Product Details

ISBN-13:	9781787285798
Publisher:	Packt Publishing
Publication date:	09/28/2017
Pages:	280
Product dimensions:	7.50(w) x 9.25(h) x 0.59(d)

About the Author

Emília M. LudovinoEmília M. Ludovino is an Amsterdam-based international Social and Emotional Intelligence Coach, Master Practitioner of NLP, Reiki Master/Teacher, lifetime practitioner of mindfulness and meditation, author of six books about emotional intelligence, and founder of the SMART FEELINGS LAB. Emília was an Emotional Intelligence Trainer, Coach at UNITAR (United Nations Institute for Training and Research), and an independent trainer, coach, mentor, and consultant worldwide for law firms, law enforcement, private banking, NGOs, hospitals, IT companies, entrepreneurs, and so on.Emília puts emotional intelligence into practice by teaching the difference between thoughts, feelings, and actions with passion and humor—and how these three interact and affect us. She helps participants establish an inner foundation and vision for all dimensions of life and find the necessary balance between the challenges of a hectic career and the inner longing for peace and wellbeing. She helps people find balance in their lives; stop feeling overwhelmed, stressed, or anxious; respond not react; feel confident; and develop their communication and leadership skills, and their relationships. Her aim is to take emotional intelligence to many people as possible, wherever they call her, to support individuals, companies, and communities to flourish and create ripples of awareness, love, compassion, and respect for each other's differences, making a better world.