Driving Retail Transformation: How to navigate disruption and change

by Oliver Banks, Tracey Clements (Foreword by)

Overview

‘Essential reading for any retail leader’ – Paula Bobbett, Chief Digital Officer, Boots UK

The pace of change in retail is accelerating. Will you be a passenger, or the driver?

Retail leaders face disruption on every side: rapidly changing consumer habits, a fiercely competitive and dynamic environment, market volatility and more. But transforming in response, while necessary, is easier said than done.

Driving Retail Transformation gives you the strategies and techniques you need to lead your organization through the journey of transformation in an age of uncertainty.

Discover the ‘how’ of transformation through a flexible framework that can be applied to any type of retail change, and at all stages of the journey. Overcome the common challenges and avoid the critical mistakes that derail so many transformation initiatives. Featuring road-tested practical tools and techniques, Driving Retail Transformation allows retail leaders to accelerate progress, deliver successful business transformation and build a better future for customers, colleagues and the business.

‘Like condensing a whole degree in strategic change management into one book’- Joe Murray, Former CEO, Internet Fusion Group, Worldstores

Oliver Banks is an expert consultant working with senior leaders to transform retail businesses and operations. One of the most influential voices in retail, Oliver is a LinkedIn Top Voice, host of the Retail Transformation Show podcast and keynote speaker, and advises on navigating transformation and the ever-evolving world of retail.

Product Details

ISBN-13:	9781788605304
Publisher:	Practical Inspiration Publishing
Publication date:	03/04/2024
Sold by:	Barnes & Noble
Format:	eBook
Pages:	300
File size:	5 MB

About the Author

Oliver Banks helps retail leaders to drive transformation and realize their strategies and goals. The founder of retail consultancy OB&Co and one of the world’s top retail influencers, he hosts the Retail Transformation Show podcast and delivers keynotes on navigating transformation and the ever-evolving retail trends.

Oliver Banks helps retail leaders to drive transformation and realize their strategies and goals. He’s the founder of consultancy OB&Co and helps retailers and brands to deliver change to increase customer experience and profitability. Originally a Chartered Engineer and cocktail mixologist, he blends a logical, systematic approach with energy and left-field thinking. Formerly at UK retail giant Tesco, he led multiple change programmes, increasing effectiveness and efficiency across stores, online operations and the supply chain. Since founding OB&Co, Banks has kick-started transformation projects with global retailers and brands, including creating new propositions, unlocking revenue streams, expanding internationally, integrating acquisitions and defining ideal operating models. Collectively, these initiatives have delivered over £100m of new annual profits. One of the world’s top retail influencers, a LinkedIn Top Voice for retail and host of the Retail Transformation Show podcast, he delivers keynotes and consults on navigating transformation and the ever-evolving retail trends to guide retail leaders.

Table of Contents

• Cover Page
• Title Page
• Copyright Page
• Dedication
• Contents
• About the author
• Preface
• Foreword
• Introduction: The ever-evolving world
• Part 1: Driver or passenger: it’s your choice
  • Chapter 1: Retail is evolving, with or without you
  • Chapter 2: The danger of leaving change to chance
  • Chapter 3: The journey of retail transformation
• Part 2: Take the driver’s seat
  • Chapter 4: Taking an honest look in the mirror
  • Chapter 5: Reading the signals
  • Chapter 6: Finding the ideal transformation
  • Chapter 7: Defining the solution
  • Chapter 8: Aligning thinking behind the plan
  • Chapter 9: Winning hearts and minds starts with you
  • Chapter 10: Getting the best people involved
  • Chapter 11: Creating and fostering your transformation ecosystem
  • Chapter 12: Accelerating meaningful progress
  • Chapter 13: Avoiding the inevitable roadblocks
  • Chapter 14: Overcoming the uncertainty and unknowns
  • Chapter 15: Making bold decisions
  • Chapter 16: Executing and realizing the transformation
  • Chapter 17: Bringing it all together
• Appendices
  • Appendix 1: Self-assessment for the Retail Transformation Steering Wheel
  • Appendix 2: Rescuing and reinvigorating after a breakdown
• Acknowledgements
• References and notes
• Index

What People are Saying About This

From the Publisher

Ollie has written the authoritative guide to retail transformation – packed with wisdom that is a testament to his own deep experience. Every retailer struggling to change their business will get something from this book. - Ian Shepherd, Chair, Bensons for Beds, Author, Former CEO, COO and CMO

This book is a refreshing change from the usual theoretical guides, offering a practical and pragmatic approach to navigating the challenges of modern retail. Oliver presents a witty and engaging narrative that keeps you hooked while he captures the challenges faced by the retail industry today and underscores the need for swift, decisive action. Essential reading for any retail leader looking to not only survive but thrive in today’s fast-paced environment. - Paula Bobbett, Chief Digital Officer, Boots UK

I feel that defining what we need to do to evolve our business is only half the battle. Where most businesses fall short is in their inability to successfully transform. To implement their ideas, their new strategy, their new direction of travel or whatever the big idea is. Ollie does a great job of highlighting in a very practical way, why transformation is often ineffective, and what businesses can do to deliver change and transformation more effectively in the future. - Martin Newman, Consumer Champion, Advisor and Author

This book will help you navigate your path through the journey of change using a simple and clear framework, brought to life with compelling stories and examples. It’s an essential read for anyone delivering transformation, wanting to be confidently set up for success.- Janice Southway, Former Transformation Director, ASOS

I have over 12 years’ experience leading retail transformations, yet every time I talk with Ollie, he brings a new perspective and challenges my thinking. This book provides a wonderful introduction to transformation, giving a clear and concise view of what it means to lead a transformation, and how to do it well! It offers real, practical tools to help navigate through change that will be useful to both new and experienced transformation leaders. - Laura Ross, Head of Customer Transformation, Holland and Barrett

In retail, the only constant is change. But how do you make it happen?
Oliver Banks has penned an important book to help you. If you’re in retail, read this, study it and apply its many lessons to help guide you to drive real, lasting, transformational change. - Mike Doherty, Demand Clarity Inc., Co-author, Flowcasting the Retail Supply Chain

This book is a comprehensive guide for anyone navigating the complex world of transformation. Oliver’s style is very clear, digestible and actionable, with lots of good examples and processes to follow. The framework and the scoring aspect is a brilliant touch, it’s very practical and will be invaluable to readers. It is a transformative approach to transformation itself. A must-read for change management professionals and those leading transformation. - Miya Knights, Retail Technology Magazine Publisher, Author, Consultant

‘How?’ ‘Where do I start?’ If these questions give you pause, then you’ve picked up the right book. Oliver Banks helps you to understand, through this personable and insightful read, a new way of seeing and working, and kits you out for leading and navigating your journey of transformation. Easy to read, with concise chapters, valuable summaries and conversational narrative. It’s more than just a one-time read, it will be your trusty reference guide to keep picking up. - Claire Lewis, Process Improvement Manager, Iceland Foods

Driving Retail Transformation is an upbeat, straightforward guide to every step of bringing about change in a retail organization. Whether you’ve done it before or embarking on your first change programme, Ollie’s advice, tips, and reminders will be a helpful co-pilot along the way. - Holly Steele, Former Head of Technology, Sweaty Betty

Oliver Banks’ book stands out with its impeccable structure and compelling readability. I especially appreciated how he expertly unpacks complex topics of the day; making them technically robust for pros, yet accessible for everyone keen to tackle the challenges of change within the retailing industry. His step-by-step account of the biggest challenge facing all retailers, the need for leaders to embrace vision, manage change and execute flawlessly at speed in business transformation, is a really enlightening and enjoyable read. A valuable reference for the industry facing irrefutable competitive challenges on so many fronts. - Gary Newbury, Retail Supply Chain Transformation Strategic Advisor

It is hard to think of an industry that is transforming more fundamentally than retail. Although there are many books that will tell you what is changing, there needs to be one that explains HOW. I can think of no one better than Oliver Banks to deliver the knowledge, frameworks and experience to guide us through the mechanics of our much-needed retail transformations. - Carl Boutet, Chief Strategist, Studio RX and Guest Lecturer, McGill University

Far too many transformation initiatives fail to fulfill their promise.
In Driving Retail Transformation, Oliver Banks delivers an urgent and compelling call to action, packed with highly pragmatic advice. - Steve Dennis, Strategic Advisor, Keynote Speaker, Best-selling Author

This book is like condensing a whole degree in strategic change management into one book. Oliver Banks’s guide to retail transformation is both an enlightening read and an invaluable toolkit. Seamlessly blending strategic insights with practical advice for every stage of transformation. - Joe Murray, Former CEO, Internet Fusion Group, Worldstores

Editorial Reviews

Gives you actionable strategies and techniques you need to lead your organization through the journey of transformation in an age of uncertainty - Mike Faber, LinkedIn

I've no doubt this book will become a must read for retailers. Oliver has that rare combination of wide experience and deep expertise that he has masterfully woven into this fabulously insightful volume. - Jeffrey Roberts, LinkedIn

Ollie has a lovely way of demystifying the jargon and helping you define a pathway to ensure you focus on what’s important to you. Thus it’s one of those rare tomes that paints the big picture, but then helps you see in advance the detailed challenges you will have to face, alongside good practical advice and tools to help you make the right decisions. - Amazon 5*

A real treasure trove of useful ideas, models and tools. It lives up to the endorsement on the back cover: "Like condensing a whole degree in strategic change management into one book." Essential reading for retail leaders, AND for those leading transformation in other sectors. - Amazon 5*

Compulsory reading for anyone in the retail industry as it is written by someone who has been there and done it with one of the world's largest retailers. Whether it be the mechanics of transformation, defining the solution, getting your people on board or overcoming uncertainty and unknowns plus much more besides, this book has it all. - Amazon 5*

A must-read for anyone in the retail industry! This book is not your generic retail read, but rather a helpful playbook providing pragmatic methodology to deliver change within a retail organization. Oliver Banks' long experience shines through with many practical suggestions that are, in most cases, real golden nuggets. Whether you're a CEO or just starting out in the industry, this book is a valuable resource for anyone looking to make a difference in retail. - Amazon 5*

From the Publisher