Digital Public Employment Services in Action

by Didier Demazière (Editor), Ray Griffin (Editor), Janine Leschke (Editor), Magnus Paulsen Hansen (Editor)

Overview

Digital PES-in-Action offers a comprehensive exploration of the ongoing digital transformation of public employment services (PES) – the most radical remaking of the welfare state in a generation.

As PES shifts from analogue to fully digitised services, this volume bridges the gap between technology, policy and frontline service provision. It provides a well-rounded analysis of the practical opportunities and challenges posed by digital welfare, reconnecting and reconciling technical possibilities and political ambitions with what is socially necessary as welfare systems undergo radical change.

Product Details

ISBN-13:	9781447371908
Publisher:	Policy Press
Publication date:	04/25/2025
Sold by:	Barnes & Noble
Format:	eBook
Pages:	240
Sales rank:	285,347

About the Author

Didier Demazière is Research Director at CNRS, Center for the Sociology of Organizations, Sciences Po Paris.

Ray Griffin is Senior Lecturer in Management and Organisations at South East Technological University, Waterford.

Magnus Paulsen Hansen is Associate Professor in Political Sociology at the Department of Social Sciences and Business, Roskilde University.

Janine Leschke is Professor MSO in Comparative Labour Market Analysis at the Department of Management, Society and Communication, Copenhagen Business School.

Ray Griffin is Lecturer in Strategic Management at Waterford Institute of Technology. He is Principal Investigator of the HECAT 2020 Disruptive Technologies Supporting Labour Market Decision Making Project.
Magnus Paulsen Hansen is an assistant professor of political sociology at Roskilde University. He specializes in the role of ideas and evaluation in the legitimation of welfare state transformations.

Table of Contents

1. Introduction

2. From Politics to Code: The Unfolding Of EU Digital Aspirations Into Practice

3. Algorithmic profiling of the unemployed

4. The Making of an Unemployed Population

5. Open Inquiry into Disruptive Digital Services

6. Legal Considerations for Algorithm Development

7. Labour markets data, job matching and job quality

8. Looking for a job: What types of information matter to jobseekers?

9. Digitising Exclusion: The Challenges of Modern Unemployment and PES Delivery

10. Co-designing digital services with service users, caseworkers and senior policymakers: the affordance and limitations of expert panels

11. Digital or human support for the unemployed? Profiling tools and advisers at work in the French Public Employment Services

12. Cyborg Futures of Care and Welfare: Acceptance and resistance of digital PES technologies as competent caregiver

13. Exploring Omni-channel Welfare Experiences in Unemployment Services

14. Profiling and subjectification of unemployed people: exploring the case of Slovenian public employment services

15. Conclusion