Diary of a Workforce Manager

by Tiffany LaReau, Emily Chapman (Editor), Bradley LaReau (Illustrator)

Overview

A comprehensive guide to workforce management, written by Tiffany LaReau and told through her experiences, trials, and errors during her career as a Workforce Manager. Diary of a Workforce Manager includes details on Forecasting, Scheduling, Reporting, WFM Ratios, Best Practices, Interviewing for Workforce Management jobs, Mistakes made in Workforce Management and Weaknesses of a WFMer.

Product Details

ISBN-13:	9781095198520
Publisher:	Contact Center Pipeline
Publication date:	04/17/2019
Pages:	216
Product dimensions:	6.00(w) x 9.00(h) x 0.59(d)