Table of Contents
Acknowledgments 7
Introduction 9
Part 1 Introduction to Emotional Intelligence
1 Six Basic Assumptions of Emotional Intelligence 15
2 A Brief History of Emotional Intelligence 19
3 The Importance of Emotional Intelligence 25
Part 2 Understanding Emotional Intelligence
4 The Definition of Emotional Intelligence 35
5 The Definition of an Emotion 41
6 The Primary, Core Emotions 47
7 A Biblical Theology of the Emotions 1 67
8 A Biblical Theology of the Emotions 2 81
9 Assessing Emotional Maturity 89
Part 3 Becoming an Emotionally Mature Leader
10 Developing Emotional Maturity Models 1-3 99
11 Developing Emotional Maturity Model 4 109
Appendixes
A Basic Emotions Audit 143
B Emotional Disorders 147
C Listening Skill Builder 156
D Conflict-Resolution Skill Builder 162
E Networking Skill Builder 168
F Decision-Making Skill Builder 172
G Risk-Taking Skill Builder 180
H Problem-Solving Skill Builder 185
I Confrontation Skill Builder 192
J Encouragement Skill Builder 197
K Trust-Building Skill Builder 203
L Motivation Skill Builder 210
M Team-Building Skill Builder 217
N Name-Recognition Skill Builder 225
Notes 229
Index 235