Designing Mobile Payment Experiences: Principles and Best Practices for Mobile Commerce

by Skip Allums

Overview

Now that consumer purchases with mobile phones are on the rise, how do you design a payment app that’s safe, easy to use, and compelling? With this practical book, interaction and product designer Skip Allums provides UX best practices and recommendations to help you create familiar, friendly, and trustworthy experiences.

Consumers want mobile transactions to be as fast and reliable as cash or bank cards. This book shows designers, developers, and product managers—from startups to financial institutions—how to design mobile payments that not only safeguard identity and financial data, but also provide value-added features that exceed customer expectations.

• Learn about the major mobile payment frameworks: NFC, cloud, and closed loop
• Examine the pros and cons of Google Wallet, Isis, Square, PayPal, and other payment apps
• Provide walkthroughs, demos, and easy registration to quickly gain a new user’s trust
• Design efficient point-of-sale interactions, using NFC, QR, barcodes, or geolocation
• Add peripheral services such as points, coupons and offers, and money management

Product Details

ISBN-13:	9781449366193
Publisher:	O'Reilly Media, Incorporated
Publication date:	09/01/2014
Pages:	241
Product dimensions:	5.80(w) x 8.90(h) x 0.60(d)

About the Author

Skip Allums is a UX Lead at Monitise, one of the largest mobile banking and payments technology companies in the world.

A former library scientist, Skip entered the payments world as a true consumer advocate, challenged with designing elegant user experiences for technologically complex mobile transactions. This book is a product of four years of groundbreaking work in the mobile payments space.

Table of Contents

• Preface
• Chapter 1: Bovines, Banknotes & Bytes
• Chapter 2: The Mobile Money Ecosystem
• Chapter 3: Leading US Mobile Payment Experiences
• Chapter 4: Building Trust into Mobile Payments
• Chapter 5: Designing Successful Payment Interactions
• Chapter 6: Adding Value with Peripheral Services
• Chapter 7: Payments on the Horizon
• Companies, Products, and Links
• About the Author