Table of Contents
A Note from the d.school ix
Welcome! You Belong Here. xi
Feeling Belonging 1
Belonging and Othering 3
How Belonging Feels 7
Exercise: Where Do You Feel It? 9
Recognizing Othering 10
Exercise: Uncover Your Feelings with an Emotional Journey Map 16
Why Belonging Is Important 18
The Layers of Belonging 21
Exercise: Locate Your Places of Belonging 22
Exercise: Metaphors 26
Seeing Belonging 31
Moments of Belonging 32
The Invitation 34
Exercise: Investigate Your Invitation 38
Entering 41
Exercise: Stop and Linger at the Entry… 46
Participating 47
Code Switching 50
Exercise: Listen for It 55
Contributing 56
Flowing 60
Dissenting 63
Exercise: Assumption Storm 71
Repairing 72
Diverging and Exiting 75
More Moments 78
Exercise: Your Moments 79
Shaping Belonging 83
Levers of Design 84
Space 87
Roles 93
Events 97
Rituals 101
Grouping 106
Communications 112
Exercise: Picture Grid Conversation 120
Clothing 121
Food 125
Schedules and Rhythms 129
Exercise: Meeting Maker 134
More Levers 135
Exercise: Design an Action to Build Belonging 137
Always Choose Belonging 138
Exercise: Honor a Place of Belonging 140
Resources 144
Bibliography 148
Acknowledgments 150
Index 154