Democratic Professionalism in Public Services

by Jane Lethbridge

Overview

Democratic professionalism is an approach that enables public service professionals to work more democratically with clients, patients, students and other public service users. This book explores what it means to act in a democratic way and provides practical guidance which will help public service professionals ensure users are at the centre of public services delivery, drawing from examples of different public services around the world. It considers the conflicts and tensions of being an activist and a professional and provides a vision for a future democratic professionalism.

Product Details

ISBN-13:	9781447342106
Publisher:	Bristol University Press
Publication date:	07/05/2019
Edition description:	First Edition
Pages:	196
Product dimensions:	5.43(w) x 8.50(h) x (d)

About the Author

Jane Lethbridge has worked on public service issues for over 20 years, with experience of management and project implementation in both the public and NGO sectors. She has worked for the Public Services International Research Unit (PSIRU),University of Greenwich since 2001.

Table of Contents

List of tables and figures iv

Acknowledgements v

Preface vii

1 Creating democratic public services 1

2 A conceptual model of democratic professionalism 29

3 Identifying diverse sources of expertise 55

4 Developing an inclusive public sphere 85

5 How to take action? 111

6 Conclusion 137

References 163

Index 181

What People are Saying About This

From the Publisher

"This book is a significant contribution that demonstrates the depth and impressive range of citizen-empowering forms of professionalism taking shape in education, health care, architecture and social services." Albert W. Dzur, Bowling Green State University

Editorial Reviews

Covering a wide range of international examples and case studies, the book unpacks how public service professionals can democratise their practice and thus the decision‐making around as well as the delivery of public services.” Social Policy Administration

From the Publisher

"This book is a significant contribution that demonstrates the depth and impressive range of citizen-empowering forms of professionalism taking shape in education, health care, architecture, and social services."

Bowling Green State University Albert W. Dzur