Dealing with People You Can't Stand, Revised and Expanded Third Edition: How to Bring Out the Best in People at Their Worst: How to Bring Out the Best in People at Their Worst

by Rick Brinkman, Rick Kirschner

Overview

The classic guide to bringing out the best in people at their worst—updated with even more can’t-standable people!

Dealing with People You Can’t Stand has been helping good people deal with bad behavior in a positive, professional way for nearly two decades.

Unfortunately, as the world becomes smaller and time more compressed, new difficult people are being made all the time. So Kirschner and Brinkman have updated their global bestseller to help you wring positive results from even the most twisted interactions you’re likely to experience today.

Learn how to get things done and get along when you’re dealing with people who have the uncanny ability to sabotage, derail, and interfere with your plans, needs, and wants. Learn how to:

• Use sophisticated listening techniques to unlock the doors to people’ s minds, hearts, and deepest needs
• Apply “take-charge” skills that turn conflict into cooperation by reducing the differences between people
• Transform the destructive behavior of Tanks, Snipers, Know-It-Alls, Whiners, Martyrs, Meddlers, and other difficult types of people

Whether you’re dealing with a coworker trying to take credit for your work, a distant family member who knows no personal bounds, or a loud cell phone talker on line at the grocery store, Dealing with People You Can’t Stand gives you the tools for bringing out the best in people at their worst.

Product Details

ISBN-13:	9780071785730
Publisher:	McGraw Hill LLC
Publication date:	06/01/2012
Sold by:	Barnes & Noble
Format:	eBook
Pages:	304
Sales rank:	939,529
File size:	5 MB

About the Author

McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

Table of Contents

Introduction
Part 1
Chapter 1
Chapter 2
Chapter 3
Part 2
Chapter 4
Chapter 5
Chapter 6
Chapter 7
Chapter 8
Chapter 9
Part 3
Chapter 10
Chapter 11
Chapter 12
Chapter 13
Chapter 14
Chapter 15
Chapter 16
Chapter 17
Chapter 18
Chapter 19
Chapter 20
Chapter 21
Chapter 22
Chapter 23
Part 4
Chapter 24
Chapter 25
Chapter 26
Afterword
About the Authors
An Invitation from the Authors