Dealing with an International Clientele: Communications, Diplomacy and Etiquette

by Meri Meredith

Overview

This book is aimed at all librarians and information professionals working in culturally diverse environments, whether in an academic, public or commercial setting. It addresses the issues of communication, diplomatic etiquette and common courtesies from a wide range of cultures and of how to provide library services across cultural boundaries and languages. Each chapter clearly defines a different aspect and provides clear guidance and strategies for librarians to follow in their everyday work. The book is packed with advice on how to deal with many of the situations, which arise as the result of different cultural backgrounds and language.

Product Details

ISBN-13:	9783598440120
Publisher:	Saur, K.G. Verlag Gmbh & Company
Publication date:	01/01/2005
Series:	Information Services Management Series
Sold by:	Barnes & Noble
Format:	eBook
Pages:	241
File size:	377 KB

Editorial Reviews

"Dies ist ein kompetentes Buch, gut recherchiert, aufgebaut, gegliedert und erschlossen und in flüssigem Stil geschrieben. [...] Merediths Dealing with an international clientele ist eine gute Grundlage für ein Lehrbuch für die bibliothekarische Ausbildung oder eine Handreichung für den praktizierenden Bibliothekar. Dem Aufruf der Autorin 'Happy reading' (S.221) ist unbedingt Folge zu leisten." (B.I.T. online, Wiesbaden, Nr. 1, 2006)

From the Publisher