This book guide managers through the realities and practicalities of great customer service. Dangerous Customer Service shows the reader how to cover the basics: what customers expect from a service and what they will take for granted and how to create the magic that transforms that serivice into an extra special personal experience. Exercises and real-life examples will help the reader to learn and develop essential their customer services including loyalty, training your customer and services across cultures.
This book guide managers through the realities and practicalities of great customer service. Dangerous Customer Service shows the reader how to cover the basics: what customers expect from a service and what they will take for granted and how to create the magic that transforms that serivice into an extra special personal experience. Exercises and real-life examples will help the reader to learn and develop essential their customer services including loyalty, training your customer and services across cultures.
Dangerous Customer Service: Dangerously Great Customer Service...How to Achieve it and Maintain it
192
Dangerous Customer Service: Dangerously Great Customer Service...How to Achieve it and Maintain it
192
Product Details
| ISBN-13: | 9781408134344 |
|---|---|
| Publisher: | Bloomsbury Publishing |
| Publication date: | 11/07/2011 |
| Sold by: | Barnes & Noble |
| Format: | eBook |
| Pages: | 192 |
| File size: | 3 MB |