Are there any specific numbers or metrics you aim for to know if something is successful?
Does your organization make an effort to stay close to its customers and solicit opinions?
How can units work differently – and work together differently – in a more connected way?
How successful is your current marketing campaign that is, how much buzz has it generated?
How will people be informed and introduced to the expectations and deliverables of roles?
What if your customers could access your services online, at any time and from any device?
What qualities does your ideal target have in order to be successful in working with you?
What techniques have you found successful in dealing with challenging and upset customers?
Where are the key investment areas that will maximize the contribution to the new vision?
Which factors influence a SaaS organizations approach to customer success management?
This Customer Success Management Guide is unlike books you're used to. If you're looking for a textbook, this might not be for you. This book and its included digital components is for you who understands the importance of asking great questions. This gives you the questions to uncover the Customer Success Management challenges you're facing and generate better solutions to solve those problems.
Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department.
Unless you're talking a one-time, single-use project, there should be a process. That process needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'
This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Customer Success Management investments work better.
This Customer Success Management All-Inclusive Self-Assessment enables You to be that person.
INCLUDES all the tools you need to an in-depth Customer Success Management Self-Assessment. Featuring new and updated case-based questions, organized into seven core levels of Customer Success Management maturity, this Self-Assessment will help you identify areas in which Customer Success Management improvements can be made.
In using the questions you will be better able to:
Diagnose Customer Success Management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices.
Implement evidence-based best practice strategies aligned with overall goals.
Integrate recent advances in Customer Success Management and process design strategies into practice according to best practice guidelines.
Using the Self-Assessment tool gives you the Customer Success Management Scorecard, enabling you to develop a clear picture of which Customer Success Management areas need attention.
Your purchase includes access to the Customer Success Management self-assessment digital components which gives you your dynamically prioritized projects-ready tool that enables you to define, show and lead your organization exactly with what's important.
