Customer Experience vs. Customer Service in Small Businesses: A Comparative Study in the United States
This ebook, comparing customer service and customer experience, can serve as a valuable supplemental resource for students, especially those studying business, marketing, or management. The distinction between customer service and customer experience is crucial in today's competitive marketplace, as businesses increasingly prioritize not just transactional efficiency but holistic customer satisfaction. By understanding the difference, students can grasp key concepts such as service quality, customer loyalty, brand perception, and operational efficiency. The nuances highlighted in this ebook can help students develop a broader perspective on how businesses function and evolve. For students pursuing careers in business or entrepreneurship, this knowledge equips them with practical tools for designing strategies that go beyond just solving customer problems, they learn to create memorable experiences that foster long-term relationships. As a supplemental resource, this ebook reinforces theoretical concepts from their coursework with real-world examples, case studies, and actionable insights, preparing them to better understand and apply these strategies in the workforce.
1146266277
Customer Experience vs. Customer Service in Small Businesses: A Comparative Study in the United States
This ebook, comparing customer service and customer experience, can serve as a valuable supplemental resource for students, especially those studying business, marketing, or management. The distinction between customer service and customer experience is crucial in today's competitive marketplace, as businesses increasingly prioritize not just transactional efficiency but holistic customer satisfaction. By understanding the difference, students can grasp key concepts such as service quality, customer loyalty, brand perception, and operational efficiency. The nuances highlighted in this ebook can help students develop a broader perspective on how businesses function and evolve. For students pursuing careers in business or entrepreneurship, this knowledge equips them with practical tools for designing strategies that go beyond just solving customer problems, they learn to create memorable experiences that foster long-term relationships. As a supplemental resource, this ebook reinforces theoretical concepts from their coursework with real-world examples, case studies, and actionable insights, preparing them to better understand and apply these strategies in the workforce.
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Customer Experience vs. Customer Service in Small Businesses: A Comparative Study in the United States
Customer Experience vs. Customer Service in Small Businesses: A Comparative Study in the United States
eBook
$9.99
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9.99
In Stock
Product Details
| BN ID: | 2940185610466 |
|---|---|
| Publisher: | Latchmie Lalchand |
| Publication date: | 09/07/2024 |
| Sold by: | Barnes & Noble |
| Format: | eBook |
| File size: | 382 KB |
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