Convenient Care Clinics: The Essential Guide to Retail Clinics for Clinicians, Managers, and Educators / Edition 1

by Joshua Riff MD, MBA, FACEP, Sandra Ryan MSN, RN, CPNP, FCPP, FAANP, Tine Hansen-Turton MGA, JD, FCPP, FAAN

Overview

It is essential to understand the important role of convenient care clinics in healthcare, as the number of individuals seeking care continues to grow. This is a wonderful asset for any advanced practice clinician seeking employment in, or considering starting, a convenient care clinic."—Doody's Book Reviews

This is the first comprehensive guide to setting up, operating, and practicing in a convenient care clinic. The book addresses all key medical and operational considerations pertaining to running these local retail health clinics that are rapidly proliferating in pharmacies, supermarkets, airports, and other locations throughout the U.S.

The text describes the philosophy underlying retail care, its history and growth, and the parameters of its services. Pros and cons of different operational models are discussed. The book addresses the top 20 medical conditions likely to be seen in a retail clinic along with signs and symptoms, Written to educate healthcare providers and professionals entering the retail clinic market, it also serves as a text for nursing schools and programs for physician's assistants that wish to add preparation for retail clinics and urgent care facilities to their curriculum.

Key Features:

• Provides the essential information needed to establish, operate, and practice in a convenient care clinic or urgent care clinic
• Designed for courses at the NP-DNP level, PAs, clinic managers, CNOs, graduate nurse/PA educators and students
• Identifies 20 top conditions seen in retail health clinics and provides workup and treatment regimens
• Includes metrics associated with retail medicine
• Discusses philosophy of retail care and parameters of primary services

Product Details

ISBN-13:	9780826121264
Publisher:	Springer Publishing Company
Publication date:	05/12/2013
Pages:	254
Product dimensions:	5.90(w) x 8.80(h) x 0.70(d)

About the Author

Joshua Riff, MD, MBA, is the Chief Medical Director for Target Corporation, where he oversees the safety and quality of over 1650 pharmacies and 44 clinics.

Sandra Ryan, MSN, CPNP, FAANP, the first chief NP officer in the convenient care industry, is a founding officer at Take Care Health Systems, She currently leads 1,300 NPs and PAs who practice at Take Care Clinics, walk-in clinics at 360 Walgreens drugstores in 19 states.

Tine Hansen-Turton, MGA, JD, FCCP, FAAN, is the chief strategy officer of Public Health Management Corporation (PHMC), where she develops and supports PHMC's overall strategy and leads partnership development around new and emerging business opportunities.

Table of Contents

Foreword — Dr. James Smith, Founder of retail medicine

Introduction

Author Reflection

I. Anatomy of a retail clinic

a. Description

b. Current players

c. Formats

II. History of retail clinics

III. Building and Supplying a retail clinic

IV. Understanding the consumer mind set: patient satisfaction

V. The dollars and cents of running a clinic

VI. Triage and out of scope care

VII. Quality

a. Studies of quality

b. Quality metrics to look at

c. Quality initiatives

VIII. Approach to the patient in the retail clinic with a cough

a. Approach

b. Red flags

c. Differential Diagnosis

d. Treatment

i. Rx

ii. OTC

iii. Home care

IX. Approach to the patient with a sore throat

X. Rashes

a. Common rashes and treatment

b. Rashes you cannot miss

XI. Ear Pain

XII. Dysuria and urinary complaints

XIII. Eye discharge and the painful eye

XIV. Approach to the patient with a fever

XV. Vital signs: What to do with abnormalities

XVI. Specific populations

a. Elderly

b. Pediatrics

c. Disabled

XVII. Vaccinations in the retail clinic

XVIII. The role of the collaborative physician

XIX. Partnering with the Primary care physician and the medical home

XX. Virtual strategies and expansion of scope

XXI. The future of retail care and healthcare reform

Editorial Reviews

Reviewer: Kathleen M. Woodruff, DNP, RN, ANP-BC(USC School of Social Work)
Description: The increasing number of patients seeking primary care has validated the need for convenient care clinics, and the number of these clinics has been growing in this country. This book provides a guide for working in and/or starting such a clinic.
Purpose: It presents 20 of the most common complaints seen in the convenient care clinics in a systematic manner, providing information on obtaining a clear concise history/physical, appropriate testing, and recommended treatment strategies. The book also provides extensive information on establishing, operating, and practicing in a convenient care clinic.
Audience: The audience for this book is broad. Advanced practice clinicians as well as clinic managers will find it a worthwhile reference, and it is an excellent resource for practitioners entering a convenient care practice. The authors have a wealth of experience in the evolving field of convenient care clinics.
Features: The book discusses the history and potential future of convenient care clinics, as well as the impact of the Affordable Care Act. The clinical chapters are clear and concise and include many tables and pictures. The most frequently seen conditions are presented in a case study format. Chapters on sports physicals and vaccinations are especially valuable. The book also provides a basic understanding of the business of convenient care clinics — not only how to operate one, but also the business philosophy.
Assessment: It is essential to understand the important role of convenient care clinics in healthcare, as the number of individuals seeking care continues to grow. This is a wonderful asset for any advanced practice clinician seeking employment in, or considering starting, a convenient care clinic.

Doody's Review Service