Continual Improvement in Government Tools and Methods / Edition 1

by Jerry W. Koehler

Overview

Key to the success of quality implementation is the understandingteam members have of the process and the tools to be used. Continual Improvement in Government: Tools and Methods was designed to provide users with a complete description and practical examples of these tools and viable techniques that will benefit teams. This book examines the four most popular tools: flowcharting; cause and effect diagrams; Pareto charts; and histograms-and shows how to apply them in the public service sector.
To improve processes requires effective decision-making and effective decision-making begins with accurate data. Koehler and Pankowski dispel the myths and fears of data collection and analysis. In a step-by-step approach, they lead you through the very heart of Quality Management...DATA. Continual Improvement in Government: Tools and Methods provides an understandable format that explains the importance of data, the differences in the quality of data, why it is collected, and how it is used.

Product Details

ISBN-13:	9781574440171
Publisher:	Taylor & Francis
Publication date:	02/15/1996
Series:	St Lucie
Edition description:	New Edition
Pages:	158
Product dimensions:	7.00(w) x 10.00(h) x (d)

Table of Contents

1 INTRODUCTION, 2 BENCHMARKING, 3 BRAINSTORMING, 4 CAUSE AND EFFECT DIAGRAMS, 5 CHECK SHEETS, 6 CONTROL CHARTS, 7 CUSTOMER SURVEYS, 8 DEMING CYCLE, 9 FLOWCHARTS, 10 FORCE FIELD ANALYSIS, 11 HISTOGRAMS, 12 INTRODUCING CHANGE, 13 MAKING PRESENTATIONS, 14 MILESTONE CHARTS, 15 NOMINAL GROUP TECHNIQUE, 16 PARETO CHARTS, 17 PIE CHARTS, 18 PRIORITY SELECTION WORKSHEETS, 19 RUN CHARTS, 20 SCATTER DIAGRAMS, 21 SOLUTION STRATEGIES MATRIX, 22 TIME MANAGEMENT, 23 WORLD WIDE WEB, SUGGESTED READINGS, INDEX 143

Editorial Reviews

Researchers have recently become wary of trying to improve government by throwing the bums out, especially after several studies indicating that the only way to do it was to install bums to replace them. Among other approaches being experimented with are quality implementation and teams in the public sector service. Here four of the most popular tools are explained: flowcharting, cause and effect diagrams, Pareto charts, and histograms, Annotation c. Book News, Inc., Portland, OR (booknews.com)

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