Contact Us! Coursebook with Audio CD: Call Center English Skills

by Jane Lockwood, Hayley McCarthy

Overview

CONTACT US develops high-end professional English language communication skills for the BPO industry. The Coursebook contains 10 units with a total of 100 hours of motivating and highly relevant training material. The units are based on real calls taken from a cross-section of industries. The units need not be completed in sequence nor in full; the course is designed to allow trainers and students to use materials flexibly from the book according to their needs.

Product Details

ISBN-13:	9780521124737
Publisher:	Cambridge University Press
Publication date:	11/10/2009
Pages:	136
Product dimensions:	8.10(w) x 11.60(h) x 0.30(d)